VP of Client Services

Job description

We are seeking a dynamic and strategic Vice President of Client Services to join our team at Envision Horizons. In this role, you will lead our client-facing teams, foster client satisfaction, and ensure the financial success of our business unit. You will be instrumental in guiding our expansion beyond Amazon and transforming our agency into a full-service marketplace and retail media powerhouse. This is a high-impact leadership role for someone with deep agency experience and a proven track record of managing a P&L, driving operational excellence, and delivering outstanding client service.

Base Salary: $200k to $250k annually OTE: $270k to $300K annually

Location: Remote (U.S.-based)

Your Responsibilities:

• Mentor and grow the client services team, fostering a culture of high performance and accountability.

• Oversee the full client lifecycle from onboarding to ongoing success and retention.

• ​​​​​​​​​​​​​​Act as the executive sponsor for key clients, nurturing strong, trusted relationships.

• Identify strategic opportunities to expand client engagements.

• Develop strategies to scale our services across additional marketplaces (e.g., Walmart, Target, Ulta).

• Lead initiatives to expand offerings and enter new retail media channels.

• Implement structured feedback loops and database systems to gather measurable client insights.

• Use data to assess areas of excellence and those needing improvement.

•  Own and manage the client services P&L ($20M+), including forecasting, budgeting, and cost control.

• Analyze financial and performance data to inform operational improvements.

• Align with cross-functional teams to ensure effective resource allocation and execution of business priorities.

• Deliver regular reports to executive leadership covering client satisfaction, team performance, and financial health.

What You Bring to the Table:

Required:

• 10+ years of experience in client services, account management, or agency leadership.

• Direct experience managing a $20M+ agency P&L.

• Demonstrated ability to scale new service offerings or business units.

• Strong leadership and team development skills.

• Proven success in client retention and revenue growth.

• Excellent communication, negotiation, and presentation abilities.

• Bachelor’s degree in Business, Marketing, or equivalent experience.

Preferred:

• Experience in a senior brand-side leadership role.

• Expertise in Amazon marketplace, digital advertising, or eCommerce platforms. Strong analytical and strategic thinking abilities.

• Familiarity with measurement tools, programmatic media, or affiliate marketing.  Entrepreneurial mindset; thrives in a remote-first, fast-paced environment.

Who We Are:

Envision Horizons is a leading Amazon full-service management and marketing agency supporting high-growth brands in maximizing their potential on Amazon. Our team merges data-driven insights, creative strategy, and cutting-edge tools (including AI) to deliver exceptional outcomes. Since our founding in 2017, we’ve been committed to helping brands navigate and dominate the Amazon marketplace and beyond.

Our Core Values:

• Be Inquisitive – Be naturally curious, data-driven, and committed to discovering the why.

• ​​​​​​​Be a Leader – Own your work with confidence and accountability.

• ​​​​​​​Get It Done – Act resourcefully and independently to execute effectively.

• ​​​​​​​Have Humility – Embrace feedback and approach challenges with compassion and active listening.

Envision Horizons is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.