Job Description
Our Learning Engagement Consultants (LECs) play a crucial role in enabling our clients to integrate Collaborative Learning into the DNA of their organizations. LECs guide clients in learning how to use the 360Learning platform to reshape the way corporate learning is created, distributed, and engaged with by learners.
The LEC team consists of learning and development experts, who excel in consultative roles. The ideal candidate is passionate about organizations that view learning as a competitive advantage and want nothing more than to work with L&D leaders to help them strategize, craft, and deliver engaging and effective learning experiences.
As a Learning Engagement Consultant, you will be part of the implementation team whose mission is to support customers as they launch their new collaborative learning platform. You will work with a portfolio of customers that requires you to execute a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our powerful learning platform. Success in this role is measured by meeting key project timelines, customer satisfaction, and contributing to customer retention.
Hear from your future coach:
“Coaching the Learning Engagement Consultant team is incredibly fulfilling — I love seeing them partner with and guide clients as they deliver unique, transformative learning experiences for their organizations! I look for passionate, creative, and client-oriented team members. I’m all about supporting them with what they need to help clients shine. We are thrilled for a new LEC to join and bring fresh ideas and a love of learning to the team!” - Savannah Rollins Marshall, https://www.linkedin.com/in/savannahrmarshall/
Within 1 month, you will:
- Become a Trello and Convexity expert through our onboarding process
- Understand how our Professional Services and Customer Success Teams work together to make customers successful
- Master our product and service offerings
- Meet the global team through virtual coffee meets and happy hours
Within 3 months, you will:
- Host your first workshops with customers and get feedback from your peers
- Define your quarterly priorities in relation to the Professional Services Team with your coach
Within 6 months, you will:
- Prepare your first complex workshop series with Enterprise customers
- Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team’s activity
- Participate in pre-sales activities when large prospects need to experience first hand the type of support an LEC will provide
Within 12 months, you will:
- Create educational resources for new services delivered by LECs
- Craft client-facing trainings and resources about new platform features and services
The Skill Set
- Experience with creating or managing learning and development curriculum
- You are recognized for your listening and teaching skills
- You express your ideas in a clear and concise manner, both in writing and orally
- You are proactive and prefer working in a strong results-oriented culture
- You are curious and have a strong appetite for digital tools and processes
- Bachelor’s degree or equivalent
- Enthusiasm for our culture explained here: https://bit.ly/Convexity_360L
What We Offer
- Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
- Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 RRSP/401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
- Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision what’s it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L🚀👩🏻💻🏆
Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Interview with the Hiring Coach (LEC Coach)
- Team Intros & Case Study with your Coach and a Team Member
- Culture Interview with the Chief Revenue Officer or Chief Customer Officer
- References & Offer!
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
