Job description
Job Description
The Senior Delivery Manager is accountable for the end-to-end delivery of enhancements and new functionality across AJ Bell’s Direct-to-Consumer website and mobile applications.
The role owns the product delivery roadmap, ensuring that prioritised initiatives are planned, sequenced, and delivered effectively across multiple feature teams, balancing customer outcomes, regulatory obligations, delivery risk, and time-to-market.
Working in close partnership with Product Managers—who own product strategy, the senior delivery Manager provides delivery leadership, planning, and governance, ensuring a smooth transition from roadmap to execution and high-quality outcomes.
Reporting to the Head of Product Development, the role leads and develops a team of Product Development Managers and Senior Product Development Analysts, setting standards for delivery excellence, requirements quality, and stakeholder engagement.
What Does the Job Involve?
Delivery Leadership & Planning
- Own the execution of the product delivery roadmap, ensuring prioritised initiatives are appropriately scoped, sequenced, and delivered in line with business objectives and regulatory requirements
- Lead delivery planning across multiple feature teams, managing dependencies, capacity, risks, and trade-offs to improve predictability and outcomes
- Provide delivery oversight and governance, identifying and resolving delivery risks and issues, and escalating where appropriate
- Establish and continuously improve delivery ways of working, metrics, and reporting to support effective decision-making and transparency
Cross-Functional Coordination
- Ensure coordination across UX, engineering, testing, compliance, customer operations, marketing, and other internal teams to ensure smooth, timely delivery of change
- Act as a key point of accountability for cross-team alignment, ensuring dependencies and impacts are understood and actively managed
- Build strong working relationships with senior stakeholders, influencing priorities and delivery approaches where required
Product & Requirements Delivery
- Work closely with Product Managers to understand upcoming product initiatives and strategic priorities, ensuring effective handover from roadmap and backlog into delivery
- Set direction and quality standards for business and product requirements, ensuring they are clearly defined, appropriately detailed, and fit for delivery
- Oversee end-to-end delivery from requirements definition and solution design through UAT, release, and post-implementation review
- Ensure customer feedback, beta testing insights, and usability considerations are incorporated into delivered solutions
People Leadership
- Line manage and develop a team of Product Development Managers and Senior Product Development Analysts
- Provide clear direction, coaching, and feedback, building capability in delivery management, requirements definition, and stakeholder engagement
- Ensure consistent standards, quality, and ways of working across the Product delivery function
Business Readiness & Compliance
- Ensure changes are fully embedded within the business, working with impacted teams to support training, operational readiness, and go-live activity
- Ensure appropriate customer-facing communications and support materials (e.g. FAQs, landing pages) are planned and delivered in collaboration with Marketing and Customer Operations
- Be accountable for ensuring all changes meet regulatory and compliance expectations, including Consumer Duty and FCA requirements
- Champion a delivery-focused, customer-centric approach that supports good outcomes for customers
- Perform other duties as agreed with the Head of Product Development
Competence, Knowledge and Skills
Competence
- Significant experience leading digital product delivery in complex, regulated environments, ideally within financial services
- Proven track record of delivering change across multiple teams and workstreams, managing dependencies and competing priorities
- Strong people management experience, with a history of building and developing high-performing teams
- Experience operating within Agile and iterative delivery environments, with a pragmatic, outcome-focused mindset
- Solid understanding of FCA regulation and the delivery of compliant customer-facing change
- Knowledge & Skills
- Strong understanding of digital platforms and customer-facing technologies, ideally within investment or financial services
- Excellent stakeholder management and communication skills, able to influence at all levels and across disciplines
- Highly organised with strong attention to detail and an ability to manage complex delivery landscapes
- Comfortable making delivery trade-offs and decisions in fast-paced environments with uncertainty and change
- Analytical and critical thinker, able to challenge assumptions and shape effective solutions
- Skilled in setting standards for requirements documentation, delivery tracking, and reporting
- Committed to continuous improvement, learning, and developing others
- Collaborative, delivery-focused leader with a strong emphasis on quality and customer outcomes
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.
Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK’s ‘Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
What we offer:
- Competitive starting salary
- Starting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 8%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan – provided by Simply Health
- Discounted private healthcare scheme and dental plan
- Employee Assistance Programme
- Bike loan scheme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
Hybrid working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.
We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we’d love to speak to you.
