Job Description
****THIS IS A REMOTE POSITION ONLY**** ****TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO [email protected] ****
WHO WE ARE:
Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
WHAT DO WE PROVIDE?
- Full-time positions with the potential for overtime
- 100% remote jobs
- Competitive compensation package.
- An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
- 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
- Opportunities for cross-functional development
Summary of the role
The AR Representative III plays a critical role within the Accounts Receivable team. This
role ensures timely, accurate processing and excellent service to internal and external
stakeholders. Key focus areas include operational accuracy, communication, and continuous
improvement.
Key Responsibilities
Extensive telephone/e-mail contact with customers regarding past-due invoices
Determine write-offs (month end and small amount)
Make recommendations to Supervisor for collection of past due accounts
Coordinate with internal teams (Sales, Account Executive, Customer Service, and
Finance) to resolve AR-related concerns
Provide clients with invoice copies, statements, and payment confirmations upon
request.
Email reprinted and adjusted invoices as needed
Enter notes in system on all invoices where appropriate
Provide backup to other Collection Representatives and Client Forms as needed
Research returned mail and bank correspondence (i.e., short- & over-payments)
Maintain overall aging within department outlined KPI’s and Productivity guidelines
Independently manage AR and escalations
Payment Research and Credit validation support
Independently lead calls at the customer level for aged recievables
Provide training and coaching as a AR Rep mentor on best practices
High Level AE: Hyper Care and Complex
AR Organization SME
Provide backup as needed via SnapPay and Tableau
Successfully maintains and exceeds overall aging and KPIS
Coverage as needed for Peers in team
Specific workflows may vary depending on what team this role is assigned to.
Other duties as assigned
Qualifications and Requirements
3+ years of Accounts Receivable, Billing, or Finance (corporate/B2B experience is a
plus).
Above average 10-key speed and accuracy
Must be organized, detail-oriented, and project a positive and professional attitude
Must be a flexible, team player, available to work overtime when required, work well
under pressure and meet deadlines
Proficiency in most Microsoft Excel and Outlook
Ability to prioritize tasks, work independently, and meet deadlines
Deadline-oriented, organized, good time management, and detail oriented
Effective oral/written communication skills
Flexible, team player and able to partner with all levels of management
Able to assist with others AR indepently
