Job Description
Project Coordinator Senior
Work Model: 100% Remote
Employment Type: Full-Time
Build Your Career With Alia Services
Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.
We’re looking for an experienced Project Coordinator Senior who is ready to take full ownership of the post-sale order lifecycle—from approved sales order through proofing, supplier coordination, production, shipment, delivery, and closeout.
If you have a proven track record in end-to-end order management, B2B logistics coordination, and risk escalation in ERP systems like NetSuite, and excel at driving cross-functional alignment between Sales, Billing, Operations, and external suppliers, this is the ideal senior step for your career.
Why Join Alia Services?
At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you’ll have access to:
100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.
Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.
Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
Reliable Payroll – Consistent payroll administration and support from the Alia Services team.
Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.
Professional Growth – Opportunities to develop your skills, gain international experience, and step into high-impact operational roles.
Coaching & Feedback – Ongoing mentorship, leadership guidance, and development opportunities.
International Experience – Gain valuable experience working remotely with international companies and teams.
Cross-Functional Development – Opportunities to expand your knowledge and gain exposure to strategic areas of the business.
Equipment Coordination – Equipment support and coordination may be available depending on the position and client requirements.
Ongoing Employee Support – From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.
About the Role
As a Project Coordinator Senior, you will own assigned orders from sales handoff to final closeout, ensuring execution accuracy, proactive risk identification, and seamless stakeholder communication.
You will manage order details (item, pricing, shipping, ship-to details), coordinate purchase orders (POs) and design proofs with suppliers, track deliveries, resolve shipping exceptions, and serve as a core operational anchor and mentor for lower-level Project Coordinators.
What You’ll Do
End-to-End Order & Project Execution
Own assigned orders throughout the entire lifecycle—from sales approval, proofing, and production to delivery, billing handoff, and order closeout.
Review order details (item, pricing, quantities, delivery dates) and escalate discrepancies prior to production to prevent errors and rework.
Manage purchase orders (POs), production schedules, and proof approvals directly with suppliers.
Track shipments, manage delivery confirmations, and resolve complex shipping exceptions or supply chain risks.
Maintain accurate order statuses, notes, and follow-up actions in NetSuite and designated internal systems.
Proactively identify and escalate risks that could impact event-dated orders, production timelines, or customer commitments.
Maintain clear communication with clients, Account Executives, Account Managers, Billing, AR, Warehouse, and Operations teams.
Leadership, Mentorship & Process Improvement
Mentor and support less-experienced Project Coordinators to ensure operational consistency across the team.
Analyze workflow friction points and drive process improvements that reduce rework and increase execution accuracy.
Provide cross-team coverage and support during peak volumes, maintaining high quality of service across accounts.
Operate with total autonomy under minimal supervision, prioritizing multiple orders and complex deadlines independently.
What We’re Looking For
Required Qualifications
4–5+ years of experience in order management, project coordination, B2B customer service, logistics, or fulfillment roles.
Proven hands-on experience managing the full order lifecycle within NetSuite or similar enterprise ERP platforms.
Strong experience in supplier coordination, Purchase Order (PO) management, and artwork/proof management processes.
Demonstrated ability to identify pre-production discrepancies and proactively manage event-dated or high-risk orders.
Exceptional written and verbal English communication skills (C1/C2).
Proven ability to multi-task, manage tight deadlines, and solve cross-departmental friction (Sales, Billing, Logistics).
Experience mentoring junior coordinators, leading process improvements, or serving as a Subject Matter Expert (SME).
Preferred Qualifications
Direct experience in promotional products, custom manufacturing, or complex B2B supply chain operations.
Advanced proficiency in data tracking, reporting tools, and workflow automation.
Who Will Succeed in This Role?
You’ll be a strong fit if you are a detail-oriented, high-ownership operator who anticipates risks before they hit production. You know how to keep multiple moving parts organized in NetSuite, communicate effectively with both internal teams and external suppliers, and guide junior team members toward operational excellence.
