Job Description
Company Description
About Act Digital
Act Digital is an international IT consulting firm delivering expertise in IT, cybersecurity, and digital transformation.
We support large organizations operating in complex, highly regulated, and business-critical environments, with a strong focus on production stability, security, and long-term delivery.
Job Description
Key Responsibilities
Production & Support
Ensure availability, performance, and reliability of SSO and Identity Management platforms
Act as L3 escalation point for complex incidents and problem analysis
Proactively identify improvements to reduce recurring incidents
Projects & Platform Evolution
Contribute to the delivery of identity and authentication-related projects
Support application teams during integration and troubleshooting phases
Participate in architecture reviews and technical design discussions
Drive automation and standardization to improve operational efficiency
Governance & Change
Work within formal change and incident management frameworks
Ensure changes are properly documented, reviewed, and executed
Collaborate with distributed, cross-functional teams
Qualifications
Profile
5–7+ years of experience in Identity Management, SSO, or authentication platforms
Strong background in production support and incident management (L3)
Experience operating business-critical systems in large environments
Automation-oriented mindset
Strong analytical and troubleshooting skills
Clear communicator, comfortable working with both technical and non-technical stakeholders
Experience in regulated environments (e.g. banking or financial services) is a strong plus.
Additional Information
Why Join Act Digital
Long-term mission on a critical platform
Exposure to complex, large-scale IT environments
Collaborative and international working context
Hybrid work model based in Montreal
