Job Description
About the Job
Integration meets Innovation
At Amber Labs, we believe integration should empower—not exhaust—innovation. We are a modern, forward-thinking company focused on delivering efficient finance, account management, and operational support solutions for businesses. Our mission is to simplify how organizations manage financial processes, customer relationships, and account operations through accuracy, reliability, and smart workflow systems.
We are looking for a customer-focused Account Manager / Accounts Payable Specialist to build strong, long-term relationships with clients and support financial and account operations. This role ensures customer satisfaction, drives retention, and helps manage both account performance and financial accuracy across assigned portfolios.
What You Would Do If Hired
Serve as the primary point of contact for assigned client accounts
Build and maintain strong, long-term client relationships
Understand customer and business needs related to financial and account services
Support accounts payable processes, invoice tracking, and payment coordination
Manage renewals, billing support, and retention risks
Identify opportunities for account growth and improved service delivery
Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service
Track account health, financial activity, and performance metrics
Conduct regular check-ins, reviews, and account updates with clients
Resolve account and payment issues and escalate when necessary
Maintain accurate records in CRM and accounting systems
Who We Are Looking For
Skills & Abilities
Strong relationship-building skills and ability to earn client trust
Excellent written and verbal communication skills
Strong problem-solving and analytical thinking
Ability to manage sensitive financial/account information accurately
Negotiation and conflict-resolution skills
Ability to work independently in a remote environment
Professional handling of client concerns and escalations
Education & Experience
3+ years of experience in account management, finance, accounting, or client services
Experience handling accounts payable or financial operations preferred
Experience managing client accounts or customer portfolios
Familiarity with CRM and accounting tools (e.g., Salesforce, HubSpot, QuickBooks, or similar)
Experience working with cross-functional teams
Background in B2B, SaaS, finance, or operational support roles preferred
Compensation
Salary and compensation will be determined based on experience, skills, and location. Total compensation may include additional benefits or performance-based incentives depending on the role structure.
Why Work With Amber Labs
Remote-first flexible work environment
Growth-focused and collaborative culture
Opportunity to work closely with finance and account operations
Professional development and learning opportunities
Supportive and team-oriented work environment
Equal Opportunity Employer
Amber Labs is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, disability, sexual orientation, or any other protected status under applicable law.
