Job Description
At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.
We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.
Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.
With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.
The Role
As the Senior Product Manager for Real Time Personalization, you will be the driving force behind our Real-time business, including managing the Trigger Activation and Web Personalization offerings. You will take full ownership of the product life cycle - from defining the product vision, creating the roadmap, working with Engineering and our Product Design team to define your products, ensuring a successful launch, and ensuring your products’ long-term growth. Your role is to ensure that our technology doesn’t just work, but that it delivers clear business value and solves real-world challenges facing modern brands in the AI era.
You will act as an advocate for the customer, translating their feedback and pain points into clear goals for our engineering and design teams. Beyond the technical build, you will lead the charge in getting internal teams - from sales and marketing to executive leadership - aligned and excited about the product direction. By balancing a deep understanding of the competitive landscape with a passion for user experience, you will help our clients turn real-time data into meaningful customer experiences.
Key Responsibilities of the Role
- Product Ownership & Vision: Evolve product strategy across the Real Time product portfolio to ensure market leadership. You own the roadmap from inception to launch, tracking market adoption and revenue growth to ensure high business impact.
- Customer Advocacy & Presence: Be “customer-obsessed” by conducting deep discovery and research to summarize customer pain points. You are the primary voice ensuring that our products address the realities of millisecond response times across our marketing, customer service, and sales stacks.
- Translation & Requirement Engineering: Translate nuanced customer input and market signals into rigorous requirements for engineering. You will work with developers on high-throughput, low-latency products who use a combination of AI and manual coding.
- Ability to Influence: Act as a central hub to gain agreement from Engineering, Product Marketing, Sales, and Customer Success. You will provide the clarity, training, and tools that go-to-market teams need to address customer questions.
- Business Acumen & Competitive Analysis: Identify opportunities for market expansion by uncovering new use cases and integration patterns. You will maintain an understanding of the market to ensure our real-time website and mobile personalization tools remain industry-leading.
- Technical Design & UX: Partner with Product Design to develop intuitive conceptual models and workflows for technical audiences. You will balance operational data needs with dynamic, marketer-facing experiences.
Interesting Problems
- Real-time website and mobile personalization: Streaming events that change a customer’s profiles and segments and respond in milliseconds
- Trigger Activation - Cart abandonment, re-targeting, and re-engagement: Streaming events that trigger an action from downstream systems like messaging.
- Blend Historical & Streaming Data: Designing systems for cross-timeframe decisioning that allow brands to act on immediate signals using deep historical context.
- Enterprise Scale: Build high-throughput pipelines that handle cart abandonment, re-targeting, and re-engagement at a massive scale.
- Data Quality: Ensuring real-time data validation and monitoring so that personalization is always based on accurate, enterprise-grade information.
About You
- Experience: 8+ years in Product Management, with 3–5 years specifically building marketing and real-time tools. You have experience managing enterprise SaaS products through the full lifecycle.
- Technical Fluency: Familiarity with real-time event streaming technologies and distributed systems concepts. You are familiar with real-time segmentation and/or trigger email and/or web personalization stacks. You have meaningful experience contributing to public or partner-facing APIs.
- Strategic Communicator: You can distill complex technical concepts into compelling narratives for everyone from engineers to C-suite executives.
- Adaptability: You excel in environments with technical complexity and evolving requirements.
- Collaborative Spirit: Experience working with event instrumentation teams, analytics engineers, and field leaders to guide product success.
Location
Seattle, WA
Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility
Compensation
Base Salary: $170,000-$230,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.
Cash Incentives: Cash incentives are also available.
Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.
Benefits
We offer all the benefits you’d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.
Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
