Job Description
Key Responsibilities
- Conduct proactive calls to recruiters to drive platform usage and engagement
- Handle operational tickets raised by internal teams / clients.
- Create and share basic reports (usage, insights) using Excel
- Conduct quick support calls / Google Meet sessions when required for issue resolving.
- Document outcomes and maintain data hygiene in systems
Key Requirements
- 5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
- Working hours - (9:30 am to 6:30pm).
- Strong communication skills (Hindi + English preferred).
- Prior experience in telecalling / customer support / operations roles
- Comfortable with high-volume calling and target-based work
- Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
- Ability to multitask between calling and operational work
- Problem-solving mindset and willingness to learn
Good to Have
- Experience in SaaS / hiring / recruitment platforms
- Exposure to CRM tools (Freshworks, etc.)
KPIs / Success Metrics
- Call attempts & connection rate
- Average talk time (~2 hrs/day on calling days)
- Ticket resolution within SLA
- Quality of recruiter interaction & issue resolution
