Client Partner Closed

Job Description

ABOUT APPLY DIGITAL

Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.

Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.

Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.

At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.

Visit our Careers page to learn how we can unlock your potential.

LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Continental United States and able to collaborate with teams based in ET & PT (Eastern and Pacific Timezone)

THE ROLE:

We are seeking a Client Partner with a proven track record of growing and expanding high-value client relationships across multiple verticals, who excels at uncovering new opportunities and driving measurable business  impact. Our preferred candidate has extensive experience owning dynamic portfolios of strategic, enterprise accounts and building long-term, trusted relationships. They have a passion for all things digital - innovation, products and experiences - and are expert speakers with C-level executives about how digital can help transform their company and create value.

Apply Digital believes that the diversity of ideas leads to the best solutions; we need someone who is collaborative by nature, both externally and internally. More than anything else, we are looking for someone with a track record of satisfied clients, engaged team members and account growth.

RESPONSIBILITIES

• Have a leadership role across a portfolio of accounts on the East Coast, accountable for account growth, customer and team satisfaction, and financial goals.
• Develop actionable client account plans to drive organic account growth and support regional growth targets.
• Position Apply as a strategic partner, and become a trusted advisor to our most senior clients.
• Provide overall account leadership to ensure we deliver high-quality work that satisfies our customers, earning new work for Apply.
• Ensure that our client’s needs, priorities and goals are well communicated to the Apply team.
• Develop strong relationships with Apply team leads and other members of your accounts.
• Collaborate with Business Development Directors in the East to support new business efforts in the region.

REQUIREMENTS

• At least 10 years experience in enterprise Client Services for a digital agency, strategic consultancy or digital product studio.
• Extensive experience high-value client accounts across diverse industries, with a track record of driving strategic growth and delivering measurable business impact.
• Deep expertise working across digital products, platforms, and creative, content, and commerce solutions.
• A strategic relationship builder and a great listener who can quickly build trust and rapport with C-level executives as well as more junior day-to-day contacts.
• An innovative thinker and a solution-focused problem solver who can juggle multiple priorities and thrives in ambiguity.
• Someone who exhibits a high degree of independence, gravitas and autonomy in decision-making.
• Prior experience managing dynamic multi-million dollar accounts in with many stakeholders and competing priorities.
• A track record of successfully growing accounts with high client and team satisfaction.
• A commitment to the delivery of quality to both clients and end users.
• Entrepreneurial, collaborative, and an adept negotiator.
• An empathetic leader who seeks common ground.

#LI-Remote #LI-SE1 #Promoted

LIFE AT APPLY DIGITAL

At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.