Job description
Location: London, UK (Hybrid – typically 1+ days in-office/client-site per week)
Contract: Permanent, Full-time
Package: £100,000-£120,000 + 30% Bonus + 10% Shares + Benefits (see more below)
Clearance: UK Security Clearance eligibility required
About Us
Appvia is a cloud-native consultancy and platform provider helping organisations build, secure and scale in the cloud, with offerings such as self-service platforms, governance, cost optimisation and AI accelerators.
Partnering with public cloud providers, we work across the public and private sector to help customers build modern cloud platforms, embed platform engineering best practices, improve governance, and optimise costs to unlock developer velocity and accelerate delivery practices that make cloud a competitive advantage.
As we continue to grow our client base and support increasingly complex transformation programmes, we are hiring a Client Principal / Technical Engagement Manager to take ownership and lead our major strategic accounts and act as the senior bridge between our technical teams and our clients’ senior stakeholders, to ensure value realisation, account growth and delivery.
Interview process - 4 stage
- Discovery conversation with our Talent Acquisition team.
- General Interview with Hiring Manager.
- Technical Interview deep dive with Head of Engineering.
- Culture and Revenue focused Interview with CEO.
Important
You must either hold active SC, or be eligible for SC:
- British Passport or ILR
- To have resided in the UK for at least the last 5 years.
- Have no criminal records.
- Have no financial irregularities.
About the Role
This is a senior, client-facing engagement leadership role responsible for driving account success, delivery quality, and commercial growth across Appvia’s high-profile cloud transformation engagements.
You will own the relationship with one or more strategic accounts, working on various projects from cloud migration and automation to platform engineering and AI enablement programmes and will ensure that Appvia becomes a trusted, long-term strategic partner.
This is a multi-faceted, post-sales role blending technical account leadership, delivery oversight, stakeholder engagement, and commercial ownership. You’ll work closely with our CEO, Head of Cloud Solutions, Head of Solutions Engineering, and Practice Leaders, ensuring clients see measurable value from our work while identifying opportunities to deepen and expand the partnership. This role is also billable and will play a key part in shaping Appvia’s future client engagement model and the evolution of a wider Client Solutions function.
Key Requirements
Client Relationship & Strategic Account Ownership
- Act as the senior lead contact for the client account: establish, nurture and deepen relationships at executive and senior stakeholder level.
- Understand the client’s business drivers, cloud strategy, pain-points (cost, governance, developer productivity, time-to-market), and position Appvia’s value accordingly.
- Develop account growth plans: identify and prioritise new opportunities, coordinate with sales/pre-sales, define proposals, and support contract negotiations.
- Monitor health of the account: satisfaction metrics, retention, usage of our platform/services, referenceability.
Engagement & Delivery Oversight
- Oversee the portfolio of projects/engagements within the account: ensure governance, appropriate resourcing, milestone adherence, risk/issue management, budget/margin tracking.
- Provide technical oversight: ensure architectural integrity, alignment with cloud best-practices (governance, security, platform engineering), quality of deliverables and alignment to client strategy.
- Work with internal teams (engineering/architects, consulting, service delivery) to ensure capability and capacity for the account.
- Run customer workshops and educational sessions to help customers understand the journey, approach and expectations on adopting platform engineering, AI or data platforms.
- Act as an escalation point for major delivery issues, guiding resolution, and maintaining client confidence.
Growth & Value Realisation
- Translate technical delivery into business outcomes: e.g., developer productivity uplift, cost savings, faster release cycles, governance/compliance improvements. Use metrics to track value delivered.
- Develop and present value-case updates, account reviews, roadmap presentations to the client leadership.
- Identify new product/service offerings that match the client’s next-phase needs (for example: AI accelerator, cost optimisation, internal dev-platform, Kubernetes automation) and help position them.
- Lead internal lessons-learned and continuous improvement: capture what works in the account, feed improvements back into Appvia’s offering.
Internal Collaboration & Leadership
- Work cross-functionally: with sales/pre-sales, product teams, consulting/engineering, finance, and marketing/referrals to ensure the account’s growth and delivery success.
- Mentor more junior engagement/delivery leads within the account (or across accounts) to build a delivery organisation that scales.
- Contribute to Appvia’s thought leadership: participate in client workshops, speak at customer events, contribute case-studies or white-papers (optional but preferred).
About You
You are a senior consultancy leader with a strong technical grounding, exceptional stakeholder presence, and proven experience developing and growing strategic technology accounts. You thrive in client-facing roles where you can influence outcomes, lead complex programmes and own the success of long-term partnerships. Comfortable in a fast-moving, growth-oriented environment (Appvia is a scaling consultancy) and able to adapt to evolving client needs and service models.
- A proactive, “get-things done” mindset who is able to take ownership of client outcomes and drive through ambiguity.
- Strategic thinker with execution focus, able to map business strategy to technical roadmap to delivery plan.
- Customer-centric orientation: someone who is able to prioritise client value, anticipate needs, build trust and long‐term partnerships.
- Technical curiosity and continuous learner who can stay ahead of cloud trends, platform engineering best practices, AI/data developments.
- Collaborative style with the ability to to work across internal teams, influence without direct authority, build shared ownership.
Essential Experience
- 8+ years’ experience in cloud consulting, technical delivery leadership, digital transformation or account ownership.
- Strong understanding of cloud platforms (AWS, Azure), platform engineering, DevOps, governance, cost optimisation and developer enablement.
- Proven success managing large/complex enterprise accounts or portfolios in a consultancy/professional services environment.
- Experience leading multi-stream technical engagements with accountability for delivery quality, forecasting, margin and commercial growth.
- Confident communicating with leadership level stakeholders, able to articulate technical concepts in business terms and influence decisions.
- Skilled in building and executing account growth plans, identifying opportunities and supporting proposals or pre-sales activity.
- Strong leadership, communication and interpersonal skills, able to command a room, build trust quickly and manage conflicting priorities.
Desired
- Experience producing client case studies, testimonials, interviews and value realisation reports, to support sales and marketing campaigns.
- Experience with regulatory, large-scale, or highly complex environments (public sector, finance, insurance).
Qualifications
Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.:
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Cybersecurity Architect Expert - (SC-100)
- AWS Solutions Architect Professional
- AWS Certified Advanced Networking – Specialty
Certification in Kubernetes administration is desirable:
- Certified Kubernetes Administrator (CKA)
- Certified Kubernetes Security Specialist (CKSS)
Why Join Appvia?
We are a self-funded, London-based startup solving real cloud challenges for some of the UK’s most important institutions.
We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry.
What’s on offer?
⚖️ Work-life balance
- Flexible working with core hours of 10-4pm because we know life happens outside of work
- Hybrid working - only one compulsory office day per month
- 25 days’ holiday a year, plus bank holidays
- An additional day off for your birthday
- Enhanced maternity and paternity to full pay
- Workplace Nursery Benefit to help working parents
💚 For your well-being
- Full Private Healthcare cover for you with partners and children covered 50%
- Death in Service
- Cycle to Work scheme
- Electric Car Scheme
- Pension plus a salary sacrifice option for even greater savings
- Employee Assistance Programme
- Free hygiene products available in the London office
🧠 Mental health support
- Free therapy through AXA
- Access to the Headspace App
- Trained Mental Health First Aiders
😃 Other fun perks
- Learning budget of £1,000 a year
- Your own MacBook Pro while you work at Appvia
- Dog friendly office
- Wear what makes you comfortable
- Free snacks in the office
- Pool table & ping pong table
- Regular team socials, board game nights, industry meetups and more!
But don’t just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok.
We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status.
Note: While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
