About Support Services Group
We provide outsourced engagement center services to help businesses grow and retain customers. Our omnichannel solutions include back-office support, customer experience (CX), technical support, business intelligence, revenue generation, collections, and performance management. We have over 25 years of experience across various industries, including retail, travel, healthcare, financial services, media, electronics, crisis support, and quick service restaurants. We help brands integrate technology, including AI, while maintaining human interaction. We also maintain a redundant IT infrastructure. We handle workforce optimization and contact center platform administration, covering WFO, ACD, CRM, reporting systems, call center quality assurance, and HR/administrative support. Support Services Group was founded in 1998.
Mission & Values
Our ‘On It’ culture means we prioritize clients, keep our promises, and always look for ways to improve. We aim to provide ‘Uncommon Value’ by working as a true extension of our partners’ brands, understanding that long-term customer value is key. We focus on quality and empathy, recruiting, training, and retaining a skilled workforce. We maintain a near 100% ‘Do/Say ratio,’ meaning we deliver on our commitments and offer effective solutions.
Team & Culture
We have a diverse workforce of 10,000 agents. We recruit, train, and retain these agents, focusing on quality and empathy in all interactions. Our culture is ‘On It,’ meaning we prioritize clients, keep promises, and thrive on continuous improvement.
Frequently Asked Questions
Support Services Group offers outsourced engagement center services, including back-office support, customer experience (CX), technical support, business intelligence, revenue generation, collections, and performance management. They also provide omnichannel BPO, call center technical support, IT infrastructure services, technology support services, retail/e-tail customer support, and social media support.
Support Services Group operates with an “On It” culture, which means prioritizing clients, keeping promises, and focusing on continuous improvement. They emphasize quality, empathy, and maintaining a high “Do/Say ratio” by delivering on commitments and offering solutions.
The work culture at Support Services Group is described as “On It,” emphasizing client prioritization, promise-keeping, and continuous improvement. The company focuses on quality and empathy, and recruits, trains, and retains a diverse workforce of agents.
Support Services Group was founded in 1998.
Support Services Group is active in the Call Center Technical Support, I/t Infrastructure Services, Technology Support Services, Support & Repair Services, Technology Legacy / End-of-life Support Services, Social Media Support, Managed Support Services, Dispatch Management, Retail/ Etail Customer Support, Omni-channel Bpo, Contact Center, Quick Service Restaurant Customer Service, Customer Service, Telemarketing, Live Chat, Social Media Management, Customer Experience, Bpo, Outsourcing, Call Center, Customer Care, and Ecommerce markets.
Support Services Group has 5001-10000 employees.
Support Services Group hires in 🇩🇴 Dominican Republic, 🇯🇲 Jamaica, 🇲🇽 Mexico, and 🇵🇦 Panama.
Yes! Support Services Group is actively hiring with 2 open remote jobs available now.
Yes, Support Services Group is a remote-first company.
Support Services Group's website is www.supportservicesgroup.co .
You can find Support Services Group on LinkedIn .
2 remote jobs at Support Services Group
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