Job Description
At Attune, we’re changing small business insurance in a big way. Small business owners need insurance to protect their businesses, but when it comes time to get a policy, they’re bogged down by hundreds of questions, lots of paperwork, and a seemingly never-ending timeline stretching for weeks or months.
We are changing all that. By using data and technology expertise to understand risk, automating legacy processes, and creating a better user experience for brokers, we’re able to provide policies that are more applicable and more transparent in just minutes.
Simply put, we’re pushing insurance into the future, focusing on accuracy, speed, and ease.
Our mission and our team are growing. In staying true to our values, we’ve earned our spot on many workplace award lists. Attune is dedicated to creating a diverse team of curious, focused, and motivated people who are excited about changing the future of an entire industry.
General Purpose:
Utilize underwriting expertise, communication and problem-solving skills to create a preeminent experience for our customers, while ensuring that workers’ compensation insurance policies are underwritten profitably, fairly and accurately.
Essential Duties / Responsibilities:
- Product Expertise
- Apply comprehensive Workers Compensation knowledge to review applications and policies, ensuring that exposures are classified correctly and accurately priced, while following appropriate state rules (NCCI or independent bureau states) and statutes.
- Maintain a deep understanding of Workers Compensation Insurance, staying current with industry trends, regulations, and best practices.
- Customer & Agent Advocate
- Educate and guide customers and agents through the complicated world of workers’ compensation insurance, ensuring that their policy is written accurately and, just as importantly, that they understand it.
- Partner with agents to identify and implement opportunities to grow with us.
- Innovator
- Collaborate with our cross functional team to identify and share customer pain points, helping drive solutions that decrease cost, continually improve customer satisfaction that aligns with our philosophy of any easy, straight through experience for our agents.
- Assist with continually improving internal processes with a strong emphasis on Lean methodology and philosophy.
- Decision Scientist
- Apply data analytics and pricing tools to appropriately price workers’ compensation policies and identify actionable insights for customers.
- Utilize workers’ compensation knowledge to review applications and policies, ensuring that exposures are classified correctly and accurately priced, while following NCCI rules and state statutes.
- Sales Executive
- Drive new business growth by leveraging sales techniques to build strong relationships with partners, customers, and agents, guiding them effectively through the sales process.
Additional Duties:
- Participate in MGA launch activities, to ensure continued profitable growth and smooth transition to “steady state”.
- Participate in customer worksite visits, agency visits and other key business meetings.
- Serve as a trusted underwriting expert on projects and committees throughout the organization.
- Perform other duties as assigned.
Minimum Qualifications:
- In addition to the competencies outlined below, a successful candidate will have two or more years previous experience working directly with customers and be comfortable operating in a sales environment. Bilingual is a plus. Five or more years workers’ compensation underwriting experience required.
Competencies:
- Interactive Communication - Communicates complex issues clearly and credibly with widely varied audiences; overcomes resistance and secures support for ideas or initiatives through high-impact communication
- Strategic Thinking - Systematically solves problems and anticipates customer pain points, expectations and needs; collaborates with team members to devise solutions to solve complex challenges
- Impact and Influence - Uses rational and emotional approaches to comfortably drive negotiation with customers and agents
- Initiative - Goes out of the way to complete a job; has a relentless drive to achieve results
- Customer Focus - Genuinely cares about our customers; empathizes with individuals of all backgrounds and situations, with a positive, solution-oriented mindset
- Expertise - Independently navigates high complexity underwriting scenarios and key stakeholder relationships
- Developing Others - Enthusiastically provides formal mentorship for team members seeking to grow their underwriting expertise
What We Offer:
- Flexible PTO
- Generous parental and caregiver leave
- 401K match
- Excellent medical, dental, and vision plans
- Remote-first culture
- Annual $1000 tuition reimbursement stipend
- And more!
