Job Description
WHO WE ARE:
BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.
WHAT WE’RE LOOKING FOR:
BaubleBar’s award-winning Customer Care team is looking for Seasonal Customer Care Associates to join us for our busiest and most exciting time of year!
We’re looking for compassionate, customer-focused individuals who genuinely enjoy helping others and can confidently adapt to whatever comes their way. You thrive in a fast-paced environment, are comfortable juggling multiple priorities, and take a proactive approach to finding solutions.
A positive, “no task is too small” attitude and strong team spirit are a must. We celebrate wins together, support one another, and believe great customer experiences start with a great team.
WHAT WE WANT YOU TO DO:
- Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems
- Assist customers with questions related to orders, returns, shipping, products, and other general inquiries
- Take ownership of customer concerns and find thoughtful, efficient solutions
- Collaborate with internal teams to help deliver the best possible customer experience
- Maintain accurate and detailed records of customer interactions within our CRM
- Follow established processes and procedures while ensuring all communication reflects BaubleBar’s brand voice and values
- Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week
- Be available to work weekends and holidays as needed during our peak season
- Commit to a temporary, remote position lasting approximately 12–18 weeks
- Have flexible availability during our peak season. While schedules may vary, we’re especially looking for team members who can provide coverage within one or more of the following windows: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST
WHAT WE WANT TO SEE:
- 2+ years of professional customer service experience required, preferably within e-commerce, retail, or another high-volume customer support environment
- Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions
- Experience working within a CRM or customer support platform required; familiarity with Kustomer, Shopify, and/or NetSuite is strongly preferred
- Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM
- Demonstrated ability to meet and maintain individual performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs
- Ability to work independently, prioritize competing tasks, and make sound decisions with minimal supervision
- Exceptional attention to detail with a strong focus on accuracy, documentation, and following established processes
- Excellent written and verbal communication skills, including the ability to adapt your communication style while maintaining BaubleBar’s brand voice
- Proficiency with Google Workspace, including Docs and Sheets
- Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required
- And of course, a love for accessories! Our team is passionate about BaubleBar and the products we create
WHAT WE OFFER:
- The starting hourly range for this role is $17.00- $19.00. Starting offers within that range will factor in work location, skills, background, and years of relevant experience
- Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand
