Better Business Bureau of the Midwest Plains

We are a private, nonprofit organization founded in 1936. We promote trust between consumers and businesses. For over 80 years, we have served regions like the Midwest Plains.

We operate across the United States and Canada through local offices. For example, our Midwest Plains office covers Iowa, Kansas, Missouri, Nebraska, and South Dakota, and works with nearly 12,000 Accredited Businesses.

We offer several services. For businesses, we provide accreditation that shows a commitment to responsible practices. We also educate businesses and give them tools to build trust. For consumers, we offer business profiles with details, customer reviews, complaint histories, and actions we’ve taken. We also help resolve complaints and disputes by acting as a neutral third party, without making judgments. We rate businesses based on their marketplace interactions and run a Scam Tracker where consumers can report and view fraud reports to help protect others. We do not endorse any product, service, or company.

Our mission is to advance and foster trust in the marketplace. This involves accountability, education, and recognition.

We set Standards for Trust that guide how our accredited businesses operate and how we evaluate their conduct. These standards are:

• Build Trust
• Advertise Honestly
• Tell the Truth
• Be Transparent
• Honor Promises
• Be Responsive
• Safeguard Privacy
• Embody Integrity

Our Midwest Plains office has 11-50 employees and is overseen by a voluntary Board of Directors.

We look for people who are insightful, vocal, fair-minded, and experienced. Our employees contribute daily to building marketplace trust.

We generally work a 40-hour week, with no nights or weekends, and offer flexible scheduling. Some sales roles can be 100% remote.

Our employees get medical, dental, and vision benefits, with group rates for dependents.

We offer tax-free Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Our 401(k) retirement plan includes a 5% match that vests immediately after 90 days.

Paid time off includes:

• 2 weeks after 90 days of employment
• 11 paid holidays
• Birthdays off

We also provide Free Employee Assistance Programs and ongoing training. For sales roles, we offer uncapped commissions, start-up bonuses for the first three months, and recognition programs like sales contests.