Job description
The Account Manager is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upsell and expansion opportunities. You will work with the Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success, but also maximize the total revenue.
Your ability to clearly articulate our value proposition, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will be well rewarded.
*Missions*
Own the renewals process and collaborate with internal resources (Customer Success, Account Executives, Sales Ops…) to develop comprehensive ‘win’ strategies for renewals
Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust
Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
Develop innovative ways to retain escalated clients and provide them with viable renewal options, including but not limited to negotiating pricing and/or contract duration
Identify cross-sell/up-sell opportunities and make them happen
Responsible for creation of renewal order forms and proposals
Leverage Salesforce, Planhat & Clari to maintain an accurate pipeline and forecast
*Skills*
Experience in sales, account management, or account expansion
Native German and fluent in English
A minimum of 3+ years of relevant SaaS work experience
Strong business acumen and ability to analyze data to address customer situations
Excellent communication/presentation skills and ability to build relationships
Organizational and time-management skills
Self-starter, eager to learn and not afraid to seek out expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environment
Knowledge of market research and negotiating principles
*Bonus Points*
Experience in a high growth company
Bachelor degree in Economics, Marketing, or similar
💡 Why You’ll Love Working at LumApps
We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:
🏡 Hybrid work model – 2 to 3 days at the office
🕒 25 days of annual leave
🛡️ Pension scheme plan with 3 options to choose from
🎉 Afterworks, team celebrations & seasonal parties
💻 Equipment
We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.
