Job Description
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
Contribute to the evolution of global communication at BlaBlaCar. You will support the LLM Translation Quality Project, building a scalable, language-agnostic engine that automates and elevates our content across 20+ languages. From defining AI translation quality standards to auditing LLM output, you will bridge the gap between customer-centric content and AI automation, ensuring our support platform is both technologically advanced and human-centric.
Your responsibilities
LLM Translation Quality Project: Contribute to the design, build and implementation of a language agnostic LLM process, including translation quality reviews and content reorganisation.
Content creation and localisation: Research and produce core content for support channels and manage localisation into 20 languages using AI-driven workflows.
End-to-End content projects: Lead the entire content project lifecycle, from initial conception to stakeholder implementation.
AI: Co-develop prompts and AI agents for our tools. Track key metrics to measure the impact of AI and ensure continuous model improvement.
Required Qualifications:
Exceptional written and verbal communication skills in English.
Proven experience managing content across multiple languages and markets.
A strong understanding of and hands-on experience with AI tools, with a genuine curiosity for building and testing new AI agents.
Adaptable and resourceful, with the proven ability to learn and master new software and tools quickly.
A strong sense of ownership and the ability to prioritise tasks effectively to meet business goals.
Highly organised, structured, and detail-oriented in your approach to content and project management.
Preferred Qualifications:
- A background in translation, linguistics, or similar.
- French language skills are a plus.
- Previous experience writing content for a customer service or community support audience.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
