Technical Writer

Job description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We’re looking for a Technical Writer to join our PX Content Team and help shape a great developer and user experience through clear, consistent, and accessible documentation. You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague.

What opportunity awaits you

The PX Content team is responsible for organizing and maintaining knowledge about our product. This includes documenting product features and creating business use cases that enable our clients to use Bloomreach independently.

Our documentation is the single source of truth for clients, partners, prospects, and internal teams — essential for supporting our scalability and efficiency.

You’ll help drive strategic initiatives in a complex, multinational environment, collaborating closely with Product, Engineering, Support, Client Services, and Sales. We’re paving Bloomreach’s way to IPO, and you can help shape this ambitious vision.

What you’ll do

• Design a smooth user experience: Understand user objectives, anticipate their questions, and help innovate with AI-assisted solutions for meaningful outcomes.
• Manage technical knowledge: Create, organize, and maintain clear documentation for features and guides. Experience with SDK and API documentation is a strong plus.
• Collaborate with experts: Work with teams across Product, Engineering, Support, Client Services, and Sales to improve documentation based on priorities and real-world feedback.
• Drive communication excellence: Apply our documentation standards and style guide consistently, supported by our AI writing assistant.

Why you’ll love this role

• Fast learning curve: You’ll quickly gain deep product knowledge, explore the ecommerce industry, and work with experienced leaders (including our in-house communications coach, Ivo Večeřa).
• Cross-functional collaboration: You’ll manage stakeholders across several teams, influence priorities, and help projects move forward.
• Consulting-like experience: You’ll sharpen your problem-solving and structuring skills as you translate complex technical concepts into clear, user-friendly guidance.
• Strategic exposure: You’ll contribute to initiatives such as product development, platform scaling, and product launches.
• Visible impact: Your work will be directly used by clients, partners, and Bloomreachers — helping them achieve success faster.
• Collaborative culture: You’ll join a friendly, motivated team that values curiosity, ownership, and clear communication.

What we’re looking for

• Drive and ambition: You enjoy taking initiative, learning quickly, and finding solutions to new challenges.
• Excellent written English: You can explain complex ideas clearly, concisely, and accurately.
• Collaborative mindset: You’re a team player who communicates clearly and works well across functions.
• Documentation experience: You’ve written product documentation, user guides, or release notes and understand documentation tools and processes.
• Ownership and independence: You’re comfortable taking initiative to gather information from busy stakeholders, synthesizing incomplete inputs into clear documentation, and moving forward without perfect direction.

Technical curiosity: You’re comfortable exploring SDKs, APIs, and integration flows, and you know tools like GitHub.

More things you’ll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what’s ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.⁴⁄₅ rating. The Bloomreach Comparably page Culture score is even higher at 4.⁹⁄₅

Personal Development:

• We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program – with counselors – is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company’s success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries – Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote