Job Description
Client Success Manager III
Location: Remote in the United Kingdom + Travel to Clients on Request
About the Role
The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cybersecurity and whose purpose is to help customers achieve maximum value from the BlueVoyant platform and solutions.
BlueVoyant’s renowned cybersecurity SaaS platform delivers top-tier solutions designed to safeguard organizations from evolving cyber threats. Our extensive range of services and expertise enables customers to proactively defend against cyberattacks and effectively protect sensitive information.
We are seeking a passionate, technical, and experienced Client Success Manager (CSM) well versed in the Microsoft Secruity stack to play a critical role in ensuring customer success and satisfaction. By providing exceptional support, guidance, and strategic insight throughout the customer lifecycle, CSMs are essential to driving adoption of BlueVoyant’s cybersecurity solutions and SaaS platform.
Responsibilities
- Serve as the primary point of contact for all customer requests, needs, correspondence, and escalations
- Act as the primary customer advocate across internal BlueVoyant stakeholder groups to drive tangible outcomes
- Manage and coordinate all customer communications internally with respective BlueVoyant teams
- Coordinate all customer interactions, including regular cadence meetings, working sessions, and escalation calls, with both customers and internal teams
- Oversee the transition from deployment to steady state, establishing the operating cadence and engagement rhythm for new customers
- Drive customer adoption and engagement of existing and additional BlueVoyant services
- Support retention-focused conversations to ensure customers remain on track for contract renewals
- Identify and mitigate risks related to potential customer churn through playbooks, churn war rooms, and proactive engagement
- Partner closely with Sales counterparts to position, educate, and drive growth opportunities for additional BlueVoyant service offerings
- Work directly with the BlueVoyant Executive Leadership Team to strategically align and coordinate support for the company’s largest and most complex accounts
- Create, organize, and lead quarterly customer value discussions
- Communicate effectively across BlueVoyant product and service teams to obtain answers and resolve customer issues
- Clearly articulate BlueVoyant’s offerings, benefits, SOPs, and deliverables
- Maintain an advanced understanding of assigned BlueVoyant product sets
Experience
- 5+ years of experience in client services, IT, and cybersecurity environments
- Proven experience managing large, complex enterprise accounts with multiple lines of business and senior stakeholders
- Hands-on technical experience across the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss capabilities, integrations, and customer use cases
- Experience driving customer adoption of SaaS and managed security services
- Demonstrated ability to independently manage customer relationships with minimal leadership oversight
- Experience partnering with Sales and executive stakeholders to support account growth and retention
Qualifications
- Strong ability to identify the buying landscape within customer environments and maintain relationships with key decision-makers
- Superior organizational skills with the ability to adapt in fast-paced, evolving environments
- Excellent written and verbal communication skills
- Demonstrated ability to promote team culture by proactively solving organizational problems and driving efficiencies within Client Success
- Ability to define, create, and execute service improvement plans
- Capability to provide advanced feedback and technical requirements to support process maturity
- Experience creating, adhering to, and influencing standard organizational systems and operating models
- Ability to organize and deliver presentations or speaking engagements to internal BlueVoyant groups with minimal oversight
Preferred Qualifications
- 5–7 years of hands-on client relationship management experience, ideally within Managed Security Services or technology-focused environments
- Consulting experience with Big 4 or top-tier national consulting firms
- Relevant cybersecurity certifications such as Security+, Network+, CISSP, or equivalent
About BlueVoyant
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.
BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at https://www.bluevoyant.com/candidate-privacy-notice.
All employees must be authorized to work in the United Kingdom. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
BlueVoyant Candidate Privacy Notice
To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice
