Job Description
We are looking for a high-impact Account Management Team Lead (Head of Function) in Bucharest, Romania to turn strategy into measurable commercial results - owning portfolio performance, strengthening execution discipline, and driving sustainable margin growth and merchant-funded expansion.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
We are looking for an Account Management Team Lead to own portfolio performance and execution quality across a team of Account Managers and Account Specialists covering SMB, Mid-Market, and Enterprise segments.
You will translate country strategy into clear weekly execution, driving commercial outcomes through margin expansion and merchant-funded growth initiatives. By establishing strong operating cadence, disciplined performance management, and structured prioritization, you will ensure focus on the highest-impact opportunities.
Working closely with Sales, Growth, Operations, and Central teams, you will strengthen ownership clarity and build a scalable Account Management system that eliminates ambiguity, reduces noise, and connects strategy directly to measurable results.
Establishing and leading a clear operating cadence by running weekly team WBRs (portfolio health, churn risk, escalations, blockers, next-week priorities) and monthly 1:1 performance reviews (targets, pipeline health, wins/losses, coaching actions), while clarifying ownership across AM, Sales, Ops, Growth, and Central teams to ensure decisive execution. Driving revenue growth and margin expansion through disciplined renegotiations (commission, economics, contract terms), strong CRM pipeline management with full auditability, and increased merchant participation in funded campaigns and monetization levers (e.g., ads, sponsored placements). Elevating commercial capability by coaching AMs on structured negotiation trade-offs (visibility, growth support, seasonality, commission, operational commitments) to secure sustainable, merchant-funded growth. Building a scalable Account Management system by rebalancing portfolios, enforcing segment specialization (SMB/MM/ENT), standardizing workflows with CRM-first execution, reducing administrative load, and implementing prioritization frameworks aligned with merchant value and strategic importance. Owning operational health as a growth enabler by monitoring and improving key merchant KPIs (availability, cancellations, prep times, defect drivers, menu quality), enforcing guardrails and recovery playbooks, and linking performance to visibility or investment eligibility where applicable. Providing strong cross-functional and people leadership by coordinating closely with Sales (handover quality, expansion sequencing), Growth (campaign alignment, local priorities), and Ops/Central teams (tooling and process feedback), while hiring, developing, and retaining high-performing AM talent in a high-accountability culture.
You have 4-7+ years of experience in Account Management, Merchant Success, or B2B commercial roles, including 1–3+ years leading a team and owning performance outcomes. You know how to run a portfolio like a business - prioritizing by ROI, segmenting accounts effectively, and allocating time where it drives the most impact. You bring strong commercial fundamentals, including confident negotiation skills, solid margin understanding, cost-share mechanics, and structured deal-making. You operate with discipline and structure, owning KPIs, maintaining excellent CRM hygiene, and building scalable processes instead of relying on ad-hoc execution. You are comfortable working with data and dashboards, performing root-cause analysis, and turning insights into clear actions and focused coaching. You collaborate effectively across Sales, Growth, and Operations, creating clarity in ownership and driving execution through strong cross-functional alignment.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
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