Job Description
We’re looking for a passionate Driver Engagement Center (DEC) Specialist to join our team and provide face-to-face support for drivers. You’ll play a key role in strengthening relationships, improving driver experiences, and ensuring every driver feels valued and supported
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As a DEC Specialist, you’ll be the first point of contact for current and prospective drivers visiting our centres. You’ll deliver in-person support across a wide range of services — from onboarding and training to resolving issues and providing guidance on Bolt’s products.
This is a hands-on role where no two days are the same. You’ll need to combine strong communication skills with problem-solving abilities, ensuring drivers have a seamless and positive experience with Bolt. You will also support our office-based CS Operations Team with sensitive cases whenever required.
Welcome and assist drivers with inquiries, complaints, and requests politely and professionally Prioritize driver needs and deliver tailored solutions with empathy and patience Provide accurate, up-to-date information on Bolt’s products, services, and policies Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed Support our office-based CS Team when needed Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction
You have C1 English proficiency and at least B2 proficiency in Malay and Mandarin You have excellent communication and interpersonal skills, with a natural customer-first mindset You demonstrate strong problem-solving skills and the ability to stay calm under pressure You are flexible and adaptable to changing needs in a fast-paced environment You are well-organized and capable of managing multiple priorities at once You have strong attention to detail and ensure accuracy when handling driver requests and cases
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Directly shape the driver experience and build long-term loyalty within our community Join a global team making an impact in 50+ countries and 600+ cities worldwide Work in an energetic, fast-moving environment with endless learning opportunities Accelerate your career growth with structured training and cross-functional exposure Competitive compensation and the opportunity to grow within Bolt Collaborate daily with a diverse, international, and inclusive team Be part of a company that is redefining mobility and making cities better for people
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