Job Description
Merchant Success Manager
We are looking for a Merchant Success Manager to help scale Bolt’s rapidly growing business in Warsaw, Poland or Tallinn, Estonia.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As a Merchant Success Manager, you will define and drive merchant growth strategy across Bolt Food’s Grocery and Retail business. This role sits at the intersection of Commercial Strategy, Merchant Success and Business Performance.
You will be responsible for translating business objectives into clear strategies, scalable playbooks and execution frameworks, enabling local teams to improve merchant performance across pricing, promotions, visibility and trade events.
Own the Merchant CVP, evolving our growth strategy across diverse segments and defining the frameworks that drive conversion and partner participation. Take the wheel on KPI setting and performance management; you’ll analyze market trends to set ambitious targets and lead the “interventions” that turn gaps into wins.. Designing the commercial playbooks that define our pricing architecture, trade events, and in-app merchandising standards. Lead the charge in Joint Business Planning, conducting high-stakes quarterly reviews with our top-tier merchants to unlock new growth opportunities and mitigate risks. Be the central pulse of our merchant marketing, ensuring every promotional activity across every market is perfectly timed and strategically aligned. Act as a force multiplier by designing and delivering world-class commercial training, ensuring our local teams are equipped with the best growth levers in the business, ensuring consistency between strategy, platform capabiitties and market execution.
You bring a background in Strategy, Ops, or Consulting, with a proven track record of navigating complex marketplace dynamics and growth initiatives. You don’t just move numbers in Google Sheets or Excel; you translate complex data sets into clear, compelling strategic recommendations that move the needle. You have a passion for building “the engine,” with experience creating playbooks and frameworks that allow multi-market teams to scale rapidly and consistently. You thrive in cross-functional environments, effortlessly influencing stakeholders across Product, Marketing, and Ops to ensure strategy and execution are always in sync Fast-paced environments fuel you. You’re a structured thinker who can take a messy, high-pressure problem and break it down into an elegant, actionable solution. You are in the trenches of KPI implementation and performance frameworks, knowing exactly how to align individual metrics with big-picture business goals .
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
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