Job Description
We are looking for an Operations Assistant to support our carsharing fleet and daily operations. It’s an exciting once-in-a-lifetime opportunity to join the fast-growing mobility sector and Europe’s transportation unicorn.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As a Bolt Drive Operations Assistant, you’ll help keep our daily operations running smoothly. From handling accident cases and insurance matters to managing fines and user support requests, you’ll make sure every situation is resolved quickly, accurately, and with great attention to detail. It’s a hands-on role where you’ll learn how mobility operations work behind the scenes, gain experience in vehicles and customer support, and become an expert at solving real-life challenges in a fast-moving carsharing environment.
Be the go-to person for accident and insurance cases — from identifying what happened to coordinating next steps with our partners. Keep an eye on fuel usage and reports, helping to solve issues and process user compensations when needed. Take ownership of traffic fines and user penalties, making sure every case is handled quickly and correctly. Make sure our users get fair refunds and compensations, and that all payments are processed smoothly. Stay on top of unpaid reservations and forgotten trips, ensuring everything is followed up and closed properly. Communicate with local authorities and partners about parking, road tax, and other vehicle-related topics.
You care about people and you are passionate about helping others. You are an excellent communicator in Estonian and English. You are a natural problem solver and quick learner You have a very good attention to detail, are able to multitask, prioritize and focus
You thrive in a fast-paced environment.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model.
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