Job Description
The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Dar es Salaam. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Tanzania.
With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa — and it’s all thanks to our people.
Everyone’s welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.
We’re on a mission to make cities for people, not cars, and we hope you can help us make it happen!
As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.
Own and manage Bolt’s operations strategy for Dar es Salaam, with a focus on fleet performance, marketplace health, and supply engagement Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities Design and roll out city-specific growth campaigns and efficiency-enhancing initiatives Track and report on KPIs, ensure operational excellence, and continuously seek process improvements Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance
You have 7+ years of experience in Operations, Startups, Strategy Consulting or other relevant organisations You are a strong collaborator with excellent communication skills in English You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed You have a strong motivation to solve problems creatively and efficiently You thrive in a fast-paced environment You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Play a direct role in shaping the future of mobility Impact millions of customers and partners in 500+ cities across 45 countries Work in fast-moving autonomous teams with some of the smartest people in the world Accelerate your professional growth with unique career opportunities Get a rewarding salary and stock option package that lets you focus on doing your best work Enjoy the flexibility of working in a hybrid mode Take care of your physical and mental health with our wellness perks Be part of an international and diverse team, in which we ensure a cooperative work environment
#LI-Hybrid
