Job Description
What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Madrid!
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape—here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.
You will also manage the vehicle and fleet domain, ensuring both Fleet Partner and Rider satisfaction through data-driven decision-making and operational excellence. You will strengthen partnerships, expand Bolt’s services, and drive business growth across Spain.
Build and maintain strong relationships with key Fleet Partners, ensuring high engagement and loyalty. Lead the development of strategic Fleet and Vehicle financing initiatives in Spain. Monitor market trends, competitor offerings, and Fleet Partner earnings to maintain a competitive advantage. Oversee operational KPIs and continuously improve fleet and Driver quality. Lead rollout of new features and service expansions in the market. Ensure operational processes support excellent Rider experiences and satisfaction. Coach, empower, and develop the operations team to achieve high performance and succession planning. Collect and share insights from Fleet Partners and operational activities to inform strategic decisions. Advocating and elevating Bolt’s brand, product, and service whilst navigating through regulatory matters and local policies within the transportation and tech industry. Overseeing the design and execution of operational strategies/goals to strengthen our value proposition.
You have 5+ experience working in Operations, Consulting, Analytics, or in a related field. You are a strong leader and collaborator with excellent communication skills in both Spanish and English. Strong management expertise and the ability to lead teams. You are a hustler, not stopping after several obstacles a day. You are passionate about new technologies and ride-hailing. You are highly analytical and have a data-driven mindset with excellent Excel skills. You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject. You have a strong sense of ownership with a hands-on approach. You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork.. Take care of your physical and mental health with our wellness perks.
#LI-Hybrid
