Job Description
What drives our operations? Our people! We’re looking for a data-driven and people-focused Operations Specialist (Driver Engagement) to strengthen driver relationships and improve engagement across our ride-hailing operations in Paraguay.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As an Operations Specialist in Driver Engagement, you will be responsible for building and maintaining strong relationships with drivers, ensuring they remain engaged, motivated, and successful on Bolt’s platform. Your work will directly impact driver retention, service quality, and supply reliability.
You will leverage data insights to design engagement initiatives, loyalty programs, and community-building activities that reduce churn and improve driver satisfaction. By collaborating with cross-functional teams and external partners, you will help strengthen Bolt’s driver ecosystem in Paraguay.
If you’re passionate about building communities, improving experiences, and helping drivers succeed — this is your opportunity to make a real impact.
Designing and implementing strategies to increase driver loyalty, improve satisfaction, and reduce churn. Supporting and expanding loyalty and benefits initiatives (e.g., Bolt Rewards) by negotiating with suppliers and managing value-driven partnerships. Strengthening driver communities through events, workshops, and targeted communication campaigns. Identifying root causes of driver churn and executing targeted reactivation strategies. Monitoring service performance, gathering driver feedback, and collaborating on initiatives to improve ride quality and driver earnings. Delivering training and educational sessions for new and existing drivers on platform usage, quality standards, and new features. Using data to measure engagement program effectiveness, detect risks, and propose strategic improvements. Collaborating closely with Driver Growth, Vehicles, Marketing, Legal, and HQ teams to align engagement strategies with broader business objectives. Staying informed on local industry trends and regulatory developments impacting driver operations.
You have 2+ years of experience in operations, partner management, customer engagement, or strategy, ideally in tech, mobility, or consulting. You are highly analytical and data-driven, with strong Excel/Google Sheets skills (SQL, BI tools, or Python are a plus). You are an excellent communicator and negotiator, fluent in Spanish with strong English skills. You are detail-oriented, structured, and thrive in a fast-paced environment. You are empathetic and people-focused, capable of understanding driver needs and translating them into impactful programs. You have a strong sense of ownership with a hands-on approach. You are proactive, creative, and motivated to make drivers successful.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the experience of thousands of drivers in Paraguay. Work with one of the fastest-growing tech companies in the world, present in 50+ countries. Collaborate in a dynamic, fast-moving, and high-impact environment. Accelerate your professional growth with unique career development opportunities. Receive a competitive compensation package aligned with your impact.
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