Job Description
We are looking for an skilled Safety Incident Specialist to join the Customer Support team
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
The Safety Incident Specialist is responsible for hands-on resolution of customer safety incidents involving significant and unique risk. This role manages time-sensitive cases with care, coordinates with cross-functional partners, and provides feedback to improve frontline handling. Their work ensures customer trust is upheld and safety policies are executed with consistency and empathy.
Incident Management: Leads the resolution of individual safety incidents, handling sensitive and high-risk cases with speed, accuracy, and professionalism. Readiness to work shifts.Cross-Functional Coordination: Partners with Risk & Safety, Legal, and Customer Support teams to manage each case effectively and ensure all actions are aligned with policy.Policy Application: Applies global safety policies to incident response. Flags areas where process gaps exist and suggests opportunities for refinement.Customer Focus: Ensures every interaction and decision reflects a high standard of care for customers involved in safety-related events.Operational Feedback: Provides feedback to Safety Operations and Policy teams based on case trends and front-line observations.Continuous Learning: Stays up to date on evolving safety protocols and contributes to a culture of excellence and learning within the team.
You have experience in incident management, risk, safety, or customer-facing roles - ideally in fast-paced, high-stakes environments. You’re calm under pressure, with excellent judgment and a clear, empathetic communication style. You’re highly detail-oriented and able to manage sensitive information with discretion and professionalism. You’re comfortable working cross-functionally and can confidently collaborate with Legal, Risk, and Support teams. You’re flexible with working hours, including occasional evenings or weekends, depending on incident needs. You’re naturally curious and proactive, constantly looking for ways to improve processes and outcomes.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
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