Job Description
Senior Central Operations Specialist
We are looking for a highly results-driven Senior Central Operations Specialist (Rides) to help scale Bolt’s rapidly growing business in Tallinn, Estonia.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As a Senior Central Operations Specialist, you will be responsible for managing the operational excellence of rider cases such as Airports, scheduled rides, business rides, and Categories.
You will translate business needs into clear processes and playbooks, partner with Local Operations and cross-functional teams and drive forward measurable improvements in reliability, adoption, quality and capturing insights to support product, growth and pricing.
Mapping of end-to-end rider use cases and documenting of current state, risks and gaps. Build out and maintain operational playbooks for Airports, Scheduled Rides and High Value categories . Identify and size improvement opportunities and run cost benefit analysis and priorities Coordinate cross-functionally with Local Ops, LCM, Growth, Pricing, Analytics, Support and Product to execute changes and measure outcomes. Set up simple monitoring for core KPIs and publish a regular performance view with top and bottom markets and clear actions Support Local Ops with category setup hygiene, ACRISS mapping and pricing buffers in Admin Panel as needed Maintain a lightweight knowledge base and train local ops on new processes as required Tracking of regulatory or policy constraints through Public Policy and Legal, reflecting those back in playbooks
You hold experience in operations, strategy or program work experience in a marketplace or mobility setting You have strong analytical skills and previous experience with either SQL or Looker basics You have exceptional experience of problem-solving and process improvement You are great at proactively identifying and resolving issues swiftly. You collaborate and actively participate in discussions, offering both constructive feedback and solutions. You are an effective communicator, navigating complex, diverse audiences and adapting to the level of understanding You have a strong project management and planning skill set and can break down program goals into actionable steps and tasks as required You successfully mentor junior team members and influence colleagues, providing constructive feedback to improve performance. Underatdns business strategy and seeks clarification of the organisation’s strategic goals and how work then aligns with them and their team, improving efficiency along the way. You create meaningful impact and results through creating program efficiency and effectiveness, with a knowledge of how to measure impact
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
#LI-Hybrid
