Job Description
We’re looking for a Senior UX Researcher who can effectively balance user-centred and business aspects while negotiating between. You’ll play a key role in understanding and translating customers’ needs into actionable insights that fuel business growth.
Every day, tens of millions of people worldwide use Bolt to move around. As the research lead in the Ride-hailing team, you’ll be responsible for leading all global user research related to Riders and/or Drivers, which is critical to the business’s success.
With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.
Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
UX Researchers at Bolt deliver critical user insights to unlock business outcomes. You’ll investigate problems that require a deep understanding of the business and a holistic research approach, blending user insights with competitor, market and industry insights.
The scope of research requires rigorous mixed-methods user research, including remote interviews, field research, surveys and competitor benchmarks.
Establish and lead the UX Research function for Bolt’s Driver domain; partner closely with Product and Design leadership to shape strategy and alignment. Identify and prioritise research needs based on ROI, business impact, and roadmap fit. Design and execute high-quality qualitative, quantitative, and field research. Translate user insights into actionable, measurable business and product opportunities. Communicate insights to cross-functional teams and senior stakeholders, driving follow-through. Enable PMs and designers to run their own user research.
You have 5+ years of mixed-methods research experience across two or more commercial environments, ideally in a fast-paced technology or internet company with a global footprint. You bring 3+ years of experience leading (international) research for an entire product area and partnering directly with product leadership. You apply a broad qualitative and quantitative toolkit to answer strategic, business-critical questions. You demonstrate strong commercial acumen—connecting user insights to business outcomes and influencing teams that operate with clear business metrics. You’re skilled at distilling complexity into practical assets for Product and Design, such as frameworks, use cases, design principles, scenarios, and personas. You communicate clearly and confidently in English (verbal and written), adapt your style to varied audiences, and build strong relationships with peers and decision-makers.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
#LI-Hybrid
