Bookwhen

We started Bookwhen in Oxford, UK, in 2014. We develop online booking and reservation software, focusing on online scheduling, SaaS, and online ticket management. Our software lets users create customized public booking pages to manage bookings and payments for classes, courses, workshops, events, activities, and experiences.

Thousands of businesses worldwide use our software, with 90% of users reporting saving time after switching to us. It automates confirmations, reminder emails, and waiting lists. Attendees can manage their own bookings, including cancellations and transfers. We also generate attendee lists for check-ins and provide reports for tracking bookings.

Our forms allow for ²⁴⁄₇ bookings and payments, supporting multi-event and multi-attendee bookings with a basket-style checkout. We support online payments through integrations with PayPal, Stripe, and other gateways, and you can specify offline payment instructions. We offer various ticket options: single, group, course, termly, family, child, and early-bird. We also provide promotional tools like discount codes, block-booking discounts, passes, and waiting lists. Users can customize booking forms to collect personal details or waivers.

We serve customers in 140 countries and 7 languages. We maintain 99.98% uptime and are PCI compliant. Each month, our platform handles about 1.5 million bookings and processes $8 million in payments. We offer a two-week free trial with no credit card required. We’ve grown on our own revenue without outside investment and are trusted by organizations like Amazon, University of Oxford, NHS, Scouts, Uber, and Zumba.

Our mission is to help people share their passion and support charities, non-profits, and businesses of all sizes.

Our core values are empathy, passion, inquisitiveness, and clarity. We are committed to improving society, climate, and nature, aiming to be a ‘net-zero’ carbon business. We also promote sport among women through initiatives like This Girl Can and encourage physical activity for everyone via OpenActive and Change4Life.

We are a remote-first company based in the UK, with 11-50 employees. We foster a people-first culture that prioritizes work-life balance and flexible holidays. Our culture is fun, collaborative, and forward-thinking, encouraging curiosity, exploration, and clear communication. Our management supports employee growth and recognizes hard work. We offer award-winning customer support, with an average response time under 10 minutes during business hours.

We offer a range of employee benefits, including a laptop, monitor, and accessories.

Employees receive 38 days of annual leave per year (including bank holidays). You have the flexibility to schedule bank holidays and can carry over up to 5 unused holiday days to the next year. We provide 10% time for personal projects, a salary sacrifice pension scheme, and health insurance through Vitality. We allocate a budget for co-working spaces and office equipment. Employees can participate in bi-annual company social away days and regular engineering team meet-ups. We also provide an annual allowance for attending classes and courses hosted on Bookwhen.

We offer enhanced parental/maternal leave, along with a budget for training and conferences. Additional perks include:

• Access to employee benefits and discounts through an HR platform.
• A sabbatical after three years of continuous employment.
• An annual paid charity day.
• ‘No meetings Fridays’ and ‘Summer Fridays’ with an early finish.