Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
How You’ll Make An Impact:
As a Renewal Specialist, you’ll play a key role in driving customer retention by managing and renewing contracts and ensuring customer satisfaction. Your efforts will directly contribute to our company’s growth and long-term success by building strong relationships and fostering loyalty with our existing clients.
This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.
What You’ll Do:
- Build and maintain strong customer relationships to effectively drive optimal Renewal retention rates
- Own the Renewal process for Direct Boomi Accounts, effectively communicating and negotiating all aspects of the Renewal to the customer including any contracts/proposals and price increases
- Collaborate with Account Managers and Field Account Executives to understand Account health as it pertains to their Renewal
- Work closely with Customer Success, Customer Support and Account Management when customer satisfaction or product issues arise
- Work with Account Managers and Field Account Executives when incremental upsells are identified during the Renewal conversations
The Experience You Bring:
- Prior experience working in Renewals, Account Management or Customer Success role within Software or Technology Sales
- Experience using Salesforce.com
- Attention to detail and process are imperative; Team Player with collaborative mindset
- Track record of over-achieving goals/quota in past positions
- Strong math, written and verbal communications skills
- Software sales experience in software-as-a-service (SaaS)
Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!
Compensation Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) is $102,000- $125,000 CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.
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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
