Job Description
At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.
Renewals Specialist
- Drive customer retention and revenue growth by managing end-to-end renewal cycles for a defined portfolio of accounts.
- Build trusted advisor relationships with customers to align SmartBear solutions with their evolving business needs.
- Identify expansion opportunities through proactive engagement, product adoption, and value-driven conversations.
As a Renewals Specialist you will:
- Own and manage the full renewal lifecycle, ensuring timely and accurate processing of contracts to achieve retention targets.
- Strategically engage customers to understand business objectives and align SmartBear solutions to support long-term success.
- Drive product usage and adoption to maximize license utilization and uncover upsell and cross-sell opportunities.
- Partner cross-functionally with Sales, Customer Success, Finance, and Support to ensure a seamless customer experience.
- Monitor customer health signals and proactively address risks to minimize churn.
- Provide insights and feedback on customer product experiences to improve performance, value realization, and overall satisfaction.
We are looking for you if you have:
- 1–2 years of experience in a customer-facing role such as renewals, sales, account management, or customer success.
- Bachelor’s degree or equivalent professional experience.
- Experience in software or SaaS environments (preferred).
- Strong customer focus with the ability to build trusted relationships at multiple levels within an organization.
- Excellent written and verbal communication skills, including presentation skills.
- Strong analytical and problem-solving abilities with the ability to manage multiple priorities in a fast-paced environment.
Why you should join the SmartBear crew:
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Did you know?
- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
- We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.
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At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.
We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.
Your SmartBear total rewards compensation package includes base salary and may also include a commission. The Annual Cash Compensation (Base + On-Target Commission) range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.
Estimated Annual Cash Compensation (Base + On-Target Commission):
$80,000—$80,000 USD
