Job Description
Background & Traction
We are currently focusing on Lawyers who draft relatively standardized but long documents, such as contracts. With only four years after our product launch, we already have more than 10,000 active paid users. We have several long-term, large-scale contracts with famed enterprises and law firms. As a result, we achieved significant success, including profitability and exponential growth, all without relying on external funding for nearly four years.
Your Mission
Maximizing User Satisfaction and Advocacy (NPS)
Your ultimate goal is to ensure that legal professionals do not just use BoostDraft, but love it enough to recommend it to their peers. In the software industry, we measure this through Net Promoter Score (NPS), which is a metric representing user loyalty and advocacy.
You will investigate why a user might feel frustrated or why a specific function is not being fully utilized. By uncovering these root causes, whether they lie in the interface, a specific function, or our instructional materials, you will work alongside our Product and Business teams to bridge the gap between good and exceptional.
How You Will Work
You will add quality to our product roadmap.
Work closely with Product Managers and Customer Success to deepen understanding of our customers. This includes clarifying ambiguous feedback, conducting regular customer interviews, and helping product teams stay accountable to maintaining strong NPS.
You will add quality to our onboarding experience.
Partner with Customer Success and Sales to identify blockers and friction in product demos and onboarding. You will focus on finding the most efficient and cost-effective ways to resolve these issues by aligning internal and external resources.
You will add delight to our user experience
Collaborate with Product Designers to uncover local usage patterns and established habits. You will apply these insights in early testing so that design specifications entering development are closely tailored to our customers.
Your Career Growth through this role
Lead the Digital Transformation of Law:
- Move beyond individual cases to influence how the entire legal industry uses technology.
You’ll get real exposure to how a startup builds and grows products, including:
- Discovering real user problems
- Deciding what to build (and what not to build)
- Supporting launches and go-to-market efforts
The role is designed to help you figure out what you’re best at before specializing
We actively support career mobility inside the company:
- Open conversations about future roles
- Opportunities to take on new responsibilities
- Clear paths to grow as the company grows
Experiences & Skills
Professional Legal Background (3+ years)
- Practical experience as a lawyer, paralegal, or member of a corporate legal department.
Functional Business English Proficiency
- Ability to articulate complex ideas and hold strategic discussions with a non-Japanese speaking manager. We prioritize clarity and the ability to convey intent over perfect fluency.
Analytical and Structural Thinking
- A natural ability to deconstruct complicated legal workflows into logical, actionable insights.
Proactive Interpersonal Skills
- Excellence in building rapport with professional peers and driving results through cross functional teamwork.
Useful experiences from your recent job(s)
- Hands-on experience talking directly with customers, such as interviews, feedback calls, on-site visits, or workshops.
- Experience working in fast-moving environments where priorities change and you need to coordinate across multiple teams to keep things moving.
- Experience navigating different team goals and KPIs, and finding practical ways to move everyone forward together.
- Comfort with ambiguity and learning on the fly—you enjoy picking up new skills, tools, or domains as the business evolves.
- Experience in roles where you had to wear many hats, such as: Associate Product Manager, Consultant or Analyst, Project Coordinator / Project Assistant, Product Marketing or Growth roles, etc.
Visa and Relocation
Our teams are working fully remotely, and we are expanding our global presence. While our headquarters are currently in Japan, relocation to Japan is not mandatory. If you wish to relocate, we are happy to help you obtain a visa.
Working Arrangement
- Fully remote
※For employees residing near Tokyo, there may be opportunities to work in person several times a month
Flexible working time
- Flexible time: 6:00 am - 11:30 am / 3:00 pm - 10:00 pm
- Core time: 11:30 am - 3:00 pm
Virtual Office
- You’ll have the ability to craft a character within a virtual office environment and engage with fellow colleagues through interactive experiences
Others
Home, or any other place equivalent to home
※There is a possibility of commuting to a location designated by the company due to business reasons
5-day workweek（Saturday, Sunday, Public Holidays / End of Year and New Year holidays (set by company) / others set by company）
Full-time（Fixed overtime pay included）
※permanent employment
6 months
Yes
Additional Details to Follow During Hiring Process
