Job Description
Location: HYBRID ROLE – 2 Days In-Office (Toronto)
Job Description: The Account Manager, reporting to the Senior Account Manager, is responsible for managing the execution of experiential marketing events. This role involves owning day-to-day client relationships, overseeing detailed budget and invoice management, delivering excellent program execution, and achieving client KPIs. The Account Manager will collaborate with cross-functional teams, including Finance, Vendor Management, Recruiting, and Creative, to ensure seamless program delivery and client satisfaction, while also mentoring junior team members and ensuring smooth operations at every stage.
Job Status: Open Position
Salary: Starting at $60,000 per year
Roles & Responsibilities:
Include (but are not limited to) the following duties:
- Build and manage detailed workback and critical path schedules for sampling programs and retail grand openings
- Manage the execution of the national experiential activations from inception to completion
- Develop, monitor and manage project timelines, budgets, and deliverables to ensure they meet client expectations and KPIs
- Own the program budget: oversee forecasting, monitor spend, track actuals, and manage vendor invoicing with 100% accuracy
- Develop and maintain strong day-to-day relationships with client stakeholders
- Lead a team of Account Coordinators and interns, providing direct guidance and professional development support
- Manage inventory, vendor coordination, and asset logistics for all activations
- Ensure timely client invoicing and budget reconciliation for all campaign components
- Prepare and present regular financial and program performance reports, including tracking ROI, sampling volume, and budget usage
- Lead client meetings and status calls, providing strategic insights and solutions to evolving needs
- Collaborate with internal departments to support staffing, payroll coordination, finance approvals, and reporting
- Support new program requests and contribute to program innovation and continuous improvement
- Ensure all program activities comply with internal policies, timelines, and financial guidelines
- Successfully close out programs with final budget reconciliation and campaign recap
Core Competencies:
Hard Skills:
- Post-secondary education, preferably in Marketing, Events, or Communications
- 3+ years of experience in account management, preferably within experiential or integrated marketing
- Proven track record of managing client relationships and delivering successful marketing programs
- Experience in experiential marketing, production, and asset management
- Experience managing critical path schedules and budgets
- Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
- Ability to travel, including occasional overnight travel
Soft Skills:
- Excellent client management skills and strong ability to foster trusted and long-lasting relationships
- Highly organized with strong attention to detail
- Exceptional communication skills, listening, verbal and written
- Ability to present results effectively to clients, including senior management
- A commitment to flawless execution on each and every program, regardless of size and complexity
- Capability to work effectively both independently and as part of a team
About Brand Momentum:
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada’s Top 100 Best Workplaces® and one of Canada’s fastest-growing companies, we take pride in our commitment to “Goodness,” a core value that permeates everything we do.
Our Commitment:
- Enduring Success: We are not just about achieving success; we’re about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
- Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
- Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
- Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
- Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
Our Culture:
Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.
Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.
