Job Description
JOB SUMMARY:
The Retail Learning & Development Training Manager is responsible for supporting the development, facilitation, and execution of learning initiatives across the retail organization. This role partners closely with retail leadership and cross-functional teams to support training programs that drive team development, leadership growth, exceptional customer service standards, and learning adoption across our High Profile stores.
The Retail L&D Training Manager plays a hybrid role that balances facilitation, field partnership, learning program support, LMS administration, and training execution. This position supports both day-to-day retail development needs and larger company initiatives, including New Store Openings, leadership development programs, and ongoing retail training initiatives across all markets.
KEY RESPONSIBILITIES:
TRAINING FACILITATION & DELIVERY
- Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
- Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
- Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
- Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.
LEARNING PROGRAM DEVELOPMENT & REINFORCEMENT
- Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
- Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
- Develop team-facing tools, job aids, communication resources, and reinforcement materials to support learning adoption, consistency, and team development across retail teams.
FIELD PARTNERSHIP & TEAM DEVELOPMENT
- Partner closely with RVPs, DMs, store leadership teams, HR, and cross-functional partners to identify learning and development opportunities across retail teams.
- Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
- Support, coach, and partner with designated store-level training leaders and peer trainers across retail locations to reinforce training initiatives, learning adoption, and team development efforts.
- Build and maintain strong working relationships across retail markets and support teams.
LEARNING TECHNOLOGY & TRAINING OPERATIONS
- Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
- Support the administration, assignment, and maintenance of training content within the LMS for retail, facilities, and corporate teams as needed.
- Explore and recommend new learning technologies, tools, and learning approaches to enhance training effectiveness and engagement.
EVALUATION & CONTINOUS IMPROVEMENT
- Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.
- Develop and implement evaluation methods, including surveys, assessments, and feedback tools, to measure training effectiveness and learning adoption.
- Analyze training participation, engagement, feedback, and performance data to identify trends, measure effectiveness, and support continuous improvement.
SUPERVISORY RESPONSIBLITIES:
No direct reports
JOB REQUIREMENTS:
- Bachelor’s degree in Business Administration, Human Resources, Education, or related field preferred. Relevant work experience may be considered in lieu of a degree.
- 5+ years of experience in retail training, Learning & Development.
- Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.
- Experience with Learning Management Systems (LMS) and training technology platforms.
- Experience in retail management, customer service, or sales is a plus.
- Strong understanding of adult learning principles and best practices in training design.
- Excellent communication, presentation, and facilitation skills.
- Ability to influence and build relationships across all levels of the organization.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple projects simultaneously.
- Knowledge of performance management processes and tools.
- Strong organizational and time management skills.
- Certification in Learning and Development (e.g., CPLP, SHRM-CP) or related certifications is a plus.
- Travel: Regular travel to retail locations across current and future markets for on-site training sessions, coaching, and observation.
- Schedule: Flexible hours; occasional evenings or weekends may be required based on business needs.
