Job Description
The Audio/Visual Systems Support Technician provides a wide array of technical support to the client campus community. This position is the primary contact for the preparation and execution of A/V needs at events across campus. They also play an integral role in enabling teaching and learning through the support and installation of a vast array of technologies in classroom, meeting and other large-group spaces.
Reporting to the Manager of User Services, this position also often interfaces directly with client campus members in various administrative, academic and student life environments to provide direct support for a multitude of office technologies.
This individual must exhibit an exceptional commitment to customer service and be adaptable, self-directed, possess strong communication skills, and serve as a fully functioning member of the IT team.
Responsibilities:
- Plan, prepare, and execute support for major campus events
- Provide support and guidance to campus members for minor campus events
- Ensure technology is in proper working order, configured, and set up as needed
- Ensure portable equipment setups are neat, tidy, and do not present tripping or other hazards to event participants and presenters
- Represent CampusWorks in a professional manner through appropriate personal presentation and interactions with campus constituents
- Exceptional knowledge of A/V systems, P/A systems, microphones, camera technologies, and video systems appropriate for individual event needs
- Attention to detail to ensure event A/V needs are well communicated and expertly executed
- Assist with support and design of A/V systems for classrooms, meeting spaces, event spaces, and athletics
- Work as part of the User Services team to quickly respond to and solve classroom technology emergencies including computer, projection, sound, and related equipment to fully support the teaching and learning environment
- Ability to read and design schematic diagrams and design drawings
- Work as part of a larger team to design, update, and support campus classroom technology on a pre-determined replacement schedule
- Interact with campus users in person, via email, over the phone, and via remote support tools to quickly identify and resolve problems with their technology
- Serve as a consultant to advise users on best practices and maintaining their technology
- Contribute to departmental knowledgebase
- Provide a wide array of software support to include Microsoft and Mac OS, Microsoft Office, and various other software to support academic instruction and University operations
- Assess, repair, and maintain networked printers and Multi-Function Copiers across campus
- Provide quick response for repair, supplies, and involving vendor services as needed
- Work alongside and mentor student technicians
- Respond to unplanned circumstances that may interrupt services
- Use critical thinking skills to quickly identify and respond to problems
- Work as part of a team on various departmental working/project groups
- Evening and weekend hours, as required
- Undertake additional responsibilities as determined by CampusWorks management
Qualifications & Requirements:
- Associate’s degree in a related field or an equivalent combination of education and audio-video technology operation and support
- Experience providing technical support across various technologies including Windows, MacOS, iOS, Android-based devices
- Experience supporting A/V for high profile events that require high attention to detail and diligent planning and preparation
- Satisfy university requirements for operating a university owned vehicle
- Ability to lift and carry necessary equipment and utilize ladders to perform necessary tasks
- Good organizational skills with keen attention to detail
- Ability to mange multiple tasks and prioritize effectively
- A strong focus on customer service
- Ability to flex working schedule to accommodate event support needs
- Ability to diagnose and replace hardware components in campus technology
Preferred Qualifications:
- AVIXA CTS, CTS-I, or CTS-D Certification
- Experience in design, installation, and integration of A/V technology into meeting, event, classroom, and athletic venue environments
- Experience with audio visual control systems such as Crestron, Extron or AMX including installation, configuration, and programming. Extron experience is preferred
- Extron programming certification
- Experience providing technical support in higher education environment
- Basic knowledge of wired and wireless networking technologies
- Experience supporting general office technologies including desktop, laptop and mobile computing devices, printers and other associated peripherals
$23 - $23.50 an hour
The estimated base salary range for this job is $23-$23.50/hour. The range represents a good faith estimate of the range that CampusWorks reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to skill sets; experience and training; licensure and certifications; required travel; and other business, contractual, and organizational needs.
This job is also eligible to participate in CampusWorks’ annual profit-sharing program, which reflects CampusWorks’ pay for performance philosophy. The job is also eligible to participate in CampusWorks’ generous benefit offerings, which include medical, dental and vision coverage, 401k retirement plan, and other health and wellness plans.
The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
What You Can Expect from Us
At CampusWorks, we don’t just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.
Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.
A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That’s why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life’s unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let’s talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.
About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.
Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential
Friendly Note to External Agencies:
At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.
CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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