Job Description
Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Collingwood is home to our Melbourne campus - a vibrant, creative hub for connection and impactful work. While Sydney is home to our HQ, Melbourne brings its own unique vibe, with local artwork, lush greenery, and thoughtfully designed spaces to help you collaborate, focus, and feel part of a welcoming community.
This role is based in Melbourne, and we’re looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful in-person collaboration and connection when it matters most.
What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
Design and build solutions that matter
Take real business problems and turn them into working technical SaaS solutions
Configure and customise our third-party customer support tools to meet Canva’s needs
Create clear documentation that helps everyone understand how our systems work
Be the bridge between technology and people
Partner with support teams to understand what they need to succeed
Explain technical concepts in simple, friendly language
Build strong relationships across the organisation
Own your systems and projects from start to finish
Lead projects that drive new features and improvements
Implement systems and manage their lifecycle
Monitor system health and solve issues before they impact our teams
Work with vendors to get the best outcomes
Manage relationships with our CX platform providers
Participate in business reviews and improvement discussions
Evaluate new tools and technologies
Make work easier through automation
Identify repetitive tasks that slow teams down
Build automation solutions that save time and reduce errors
Share your knowledge to help others work more efficiently
You’re probably a match if you have
Experience that counts
3-5 years working with customer support or CX platforms
Hands-on experience administering and integrating SaaS tools
Track record of turning business needs into technical solutions
Skills that shine
Strong ability to communicate technical concepts simply
Experience managing vendor relationships and partnerships
Problem-solving mindset with attention to detail
Zendesk experience (great to have, not essential)
The right approach
You build rapport easily with stakeholders at all levels
You focus on business impact, not just technical details
You’re curious and always looking to learn and improve
You thrive in collaborative environments
About the team
Join us in empowering millions to communicate brilliantly through exceptional customer support systems
We’re looking for a Systems Engineer to join our User Voice Systems team at Canva. You’ll help us build and manage the technology that powers our world-class customer support, making it simple for our global community to get the help they need.
In this role, you’ll transform business challenges into elegant technical solutions. You’ll work closely with our customer support teams to understand their needs, design smart solutions using our industry-leading CX platforms, and ensure everything runs smoothly. Your work will directly impact how we help millions of users create with confidence.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
Equity packages - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We see AI as a powerful amplifier of creativity and technology at Canva. We’re evolving how we assess AI skills in our Technology hiring experience — you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side.
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
