Customer Support Specialist

Job Description

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our Manila office is home to a vibrant and growing community of Canvanauts. We’ve designed it to be a collaborative and inspiring space where teams can connect, create, and thrive. This role follows a ²⁴⁄₇ shifting schedule and a hybrid setup,  giving you the flexibility to balance working from home and in our Manila Campus.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on

• Delivering high-quality customer support through email, chat, and phone to Canva users around the world.
• Crafting accurate, friendly, and solution-oriented responses to a range of issues – from billing to print to technical help.
• Representing Canva as an empathetic and proactive problem-solver.
• Navigating multiple systems and collaborating with internal teams to resolve issues efficiently.
• Working with your teammates to improve processes, tools, and the overall customer experience.
• Thriving in a ²⁴⁄₇ rotating shift environment that supports global customer needs; and has the willingness to work onsite and on holidays

You’re probably a match if

• You have relevant customer service experience in an email, chat and phone (inbound/outbound) support role with strong communication skills, both verbal and written.
• You have some experience in Customer Service, particularly in areas related to technical support
• You enjoy solving problems and turning challenges into positive experiences
• You’re tech-comfortable and quick to learn new systems and tools
• You’re adaptable and open-minded, especially in dynamic, fast-moving environments
• You bring empathy, patience, and professionalism to every interaction
• You’re based in the Metro Manila Area and open to working a shifting schedule onsite

About the team

Canva’s Customer Happiness Team is the face of a platform used by millions of people every day. With over 60 million active users across 190 countries, the team’s goal is to ensure each customer feels supported and successful. Whether it’s solving issues or sharing Canva love, every interaction is an opportunity to delight our community.

What’s in it for you?

Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally.

Additional Information

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.