Job Description
About Care.com
Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.
Work Environment: Hybrid, On-Site M, W, TH | Office Location: 2801 North Central Expressway, Dallas Texas
Risk Mitigation Vetting Specialist
The Risk Mitigation Vetting Specialist is responsible for executing initial and periodic risk-based vetting of network providers, including childcare agencies, agency caregivers, daycare centers, family childcare centers, and adult care agencies. This role conducts continuous monitoring of the network, identifies and escalates safety, compliance, and reputational risks, and applies established vetting criteria to support network eligibility decisions. The specialist ensures ongoing alignment with Care.com’s quality and safety standards through proactive oversight, documentation, and escalation management.
Key Responsibilities
- Perform initial and periodic licensing and compliance checks
- Manage updates in third-party license verification systems and resolve discrepancies
- Conduct annual online reputational checks on providers and caregivers
- Verify annual business license and insurance compliance
- Research government and third-party sources to confirm safety and regulatory compliance
- Monitor alerts and feedback to identify risks and initiate escalations
- Coordinate escalation remediation with providers through resolution
- Apply pass/fail criteria and assess risk to support eligibility decisions
- Maintain accurate vetting records in Salesforce (CRM) to support audit readiness
- Utilize AI-enabled tools and automated systems to support vetting reviews and data validation
- Monitor quality, accuracy, and efficiency standards
- Participate in time studies and process improvement efforts
- Track regulatory updates and apply changes to vetting workflows
- Maintain vetting calendars and prioritize new and renewing providers
- Prepare and share vetting status and network health updates
- Support updates to training materials and assist with team training
Required Skills
- Strong critical thinking and investigative skills
- Sound judgment, problem-solving skills, and appropriate escalation awareness
- Comfort handling sensitive information and making consistent decisions
- Excellent organization and ability to manage multiple priorities
- Ability to work independently within established guidelines
- Clear written and verbal communication skills
- Proficiency with Google Workspace
- Experience with Salesforce or similar systems preferred
- Adaptable, collaborative, and detail-oriented mindset
Company Overview:
Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).
Salary Range: $20/ph - $21/ph.
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
