Job Description
About Care.com
Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We bring together innovators, self-starters, and big thinkers to solve universal challenges and connect people in meaningful ways. Leveraging data analytics, AI, and cutting-edge technologies, we empower families and caregivers through impactful solutions.
What We’re Looking For
Care.com is seeking a highly motivated Senior Product Manager to own the supply side of our two-sided marketplace on our Core Product team. You’ll own the end-to-end journey for care providers on our platform, building the products and systems that help them find families, grow their businesses, and deliver great care. The ideal candidate is data-driven, acts with curiosity and urgency, and can empathize deeply with our providers while balancing the needs of the broader marketplace. You’re equally comfortable shaping a long-term product vision and rolling up your sleeves on implementation details.
This is a hybrid position. We are in office Monday, Wednesday, and Thursday with offices in Austin, TX and Dallas, TX.
What You’ll Be Working On
- Product vision & roadmap: Contribute to and drive the product vision and roadmap for Provider Experience, identifying the problems to solve for caregivers and care businesses, and how solving them moves the marketplace forward.
- Product development: Work closely with engineering, design, and other cross-functional partners to develop, launch, and iterate on provider-facing products. Translate strategy into clear requirements and decisions that keep work moving in the right direction.
- Data, analysis & metrics: Define and track KPIs that reflect the health of the provider experience. Use data, experimentation, and competitive research to identify what’s working, surface opportunities, and make a case for prioritization.
- Communication: Maintain the right level of documentation, user stories, briefs, requirements
- Customer focus: Build for providers first. Partner with marketing and strategy teams to test and optimize how we message, onboard, and engage caregivers and care businesses across the platform.
Who You Are
- You are deeply curious about what makes your users tick—what motivates them to engage, convert, and stick around, and you use that empathy to build products that genuinely solve their problems.
- You drive complex, cross-functional initiatives from discovery through launch with clear project plans and seamless execution.
- You excel at driving clarity in ambiguity, rallying cross-functional partners, and making decisions that balance provider experience, marketplace health, and business growth.
- Your product instincts are matched by technical depth, you collaborate closely with engineering to design scalable systems and navigate tradeoffs.
- Above all, you lead with ownership and empathy. You inspire trust, drive accountability, and elevate the people and products around you.
What You’ll Need to Succeed
- Experience: 6+ years in product management with demonstrated success leading complex, cross-functional initiatives from concept to scale.
- Strategic leadership: Proven ability to define and execute multi-quarter product strategies aligned with company objectives and measured by meaningful outcomes.
- Marketplace fluency: Experience with two-sided marketplaces, B2B2C products, or supply-side platform work is a strong plus.
- Technical fluency: Deep comfort partnering with engineering and engaging in technical discussions to inform architecture and prioritization.
- Data-driven mindset: Strong experience defining KPIs, running experiments, and using internal and external data to make decisions and validate hypotheses.
- Cross-functional influence: Adept at navigating organizational dynamics and driving alignment across engineering, marketing, operations, and leadership.
- Communication: Strong written and verbal communicator—able to translate complex product thinking into crisp requirements, clear narratives, and compelling vision.
Company Overview
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Since 2007, families have relied on Care.com’s industry-leading products—from child and elder care to pet care and home care.
Salary Range: $155,000 – $165,000.
The range listed is just one component of Care.com’s total compensation package. Other rewards may include annual bonuses and short- and long-term incentives. Benefits include health insurance, life and disability insurance, a generous 401K employer match, paid holidays, and PTO.
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