Job Description
🏆 What’s the opportunity?
You will solve real problems for our airline partners every day, and grow from straightforward problem solving into deeper investigations and process improvements over time. You will join Partner Ops, the team that keeps our airline partners running smoothly on the platform. It is a hands-on role from day one, with support and guidance as you find your feet.
🌍 This role is fully remote, anywhere in Portugal, and flexible around your studies. You will need to be enrolled at a Portuguese university. Our culture is positive, diverse, hard-working, feedback-heavy, and does not take itself too seriously.
🎬 A snapshot of what you’ll be doing
Handle incoming partner requests - investigate them, make the change, and resolve them within our service targets, with guidance as you learn.
Use and help improve our internal tools to solve problems faster.
Dig into data to work out what is going on when something looks off.
Grow into bigger problem solving and automation as you build confidence.
🛠 What you’ll need
You are enrolled at a Portuguese university and can work 20 hours per week alongside your studies.
You think in a structured way and can walk someone through your reasoning.
You communicate clearly in English, both spoken and written.
You are curious about AI and already reach for it, or are keen to start.
You are reliable and pay attention to detail.
Bonus points:
- Any experience with support or ticketing tools, spreadsheets and data, or tinkering with automation or code.
❤️ We think you’ll love working here if
You take ownership and get a kick out of solving a problem properly.
You would rather take the ambitious option and grow than the easy one.
You give and receive feedback openly.
You like experimenting and hunting for a better way to do things.
You treat remote work as something you make succeed, and value trust with your team.
✨ What we offer
Fully remote work in Portugal, with hours that flex around your studies.
Competitive salary.
🤔 Why air cargo?
Imagine a world without a Skyscanner or Kayak when trying to book your next vacation - that is roughly where the air cargo industry was a few years ago. cargo.one is the digital platform changing it, replacing a slow, manual booking process with one that lets users search and book air cargo in seconds, in an industry worth over $120bn. If you want to help pioneer the future of air cargo, get in touch.
Not sure you tick every box? Apply anyway - we would rather hear from you than not.
