Chattermill

We started Chattermill in 2015 as a software development company. Our team of 51-200 employees offers a customer experience intelligence platform. It brings together fragmented feedback and uses AI to generate insights.

The platform processes customer feedback from various sources, including surveys, online reviews, support tickets, conversations, and social media. Our technology uses AI, Text Analytics, Natural Language Processing, and Deep Learning. It clusters, categorizes, and summarizes feedback, giving our clients themes and sentiment analysis. This helps CX, Product, and Insights teams find recurring issues and common pain points to improve products. The platform also helps users understand trends affecting metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), so they can prioritize issues and track changes. It can detect anomalies and new trends.

We integrate with various feedback channels and data sources, plus custom data sources through our API. Our clients include Amazon, Uber, HelloFresh, Zappos, Tesco, JustEat, H&M, Booking.com, River Island, Trainline, Vivobarefoot, Virgin Mobile, Zepz, Sweaty Betty, and Wise. Our platform is for CX-focused teams in fast-growing brands and established enterprises. It helps them understand customer needs beyond surface-level metrics.

We comply with GDPR and CCPA regulations. We are also SOC2 Type II and ISO 27001:2022 certified, ensuring we meet high security and confidentiality standards.

Our mission is to help teams understand their customers’ reality. We aim for our AI to analyze over a billion pieces of customer feedback for clients by 2027.

We operate with six core values:

• Passion for growth & progress: We’re motivated by new challenges, always learning, acting on feedback, and not afraid to try new things or make mistakes. We aim to scale and achieve our company’s vision.
• Obsessed with experience: We strive to provide the best experience for clients, users, employees, candidates, and partners. We focus on the details and go beyond expectations.
• Responsible owners: We empower our employees to make decisions in their areas of responsibility. We take ownership of successes and failures and hold ourselves and our teammates accountable.
• Power of trust and openness: Our communication is built on openness and trust with colleagues, customers, partners, and stakeholders. We assume good intent, avoid micromanagement, and encourage open discussions.
• High ambitions but stay humble: We have ambitious goals to build a new product and category. We approach these goals with a measured strategy, considering consequences, and taking calculated risks.
• Right team is the key to success: Collaboration is central to our achievements. We respect our teammates, commit to team decisions, and prioritize teamwork in hiring and promotions.

We offer a range of employee benefits and perks. For career growth, employees have clear progression paths and can participate in our company’s success through stock options. We support learning and development with a yearly budget that increases with each year of employment, plus access to a fully stocked library.

We offer 25 days of holiday, in addition to public holidays. Employees get an extra day for each year of service (up to five years) and their birthday off. Our work environment is remote-first with flexible working options, though a London office is available. We provide a monthly health and wellness allowance that increases each year.

Additional perks include discounts on cinema tickets and utilities, company socials, and family-friendly benefits like enhanced parental leave, neonatal leave, and fertility support. We also provide a work-from-home allowance to help with home office setups.