Survicate

We offer a customer feedback platform to collect, analyze, and act on customer feedback. Our platform handles multi-channel surveys across emails, websites, and in-product experiences, letting you track metrics like CSAT, NPS, and CES. It includes customizable dashboards and AI feedback analysis to categorize feedback, perform sentiment analysis, and pull insights from surveys, external review sites, and sales calls. An AI chat feature also lets you query feedback data based on specific criteria.

Our platform integrates with over 20 native connections, including HubSpot, Braze, and Salesforce, and supports automated feedback flows. Key features are Automatic Enrichment (adding CRM and product data to responses), Auto-Generated Topics (for feedback categorization), Precise Targeting (for custom surveys), and an AI-Powered Research Chatbot.

We help CX, Marketing, and Product teams track satisfaction, personalize content, and guide product roadmaps. Founded in 2013, we work in the Software Development industry and are used by over 2000 digital businesses. Our focus is on feedback management, Voice of Customer, user experience, and mobile, email, and website surveys.

We call our values the ‘Survicate Gang Traits’. They guide how we work:

• Curiosity: We persistently seek to understand new things.
• Inner Drive: We focus on self-improvement and resilience.
• Doable by Default: We maintain focus on our goals despite obstacles.
• Scrappy Pathfinder: We find efficient solutions and think innovatively.
• Extreme Ownership: We take responsibility for all tasks affecting our mission success.
• Feedback Sponge: We actively seek honest feedback to grow.

We are a tight-knit team of nearly 60 individuals. Our culture values employee well-being, motivation, and professional growth. We are quick on our feet, mutually supportive, and avoid corporate bureaucracy.

Our work environment has a flat structure, encouraging independence and ownership of ideas. Teams work in 3-week sprints, with time for reflection and improvement. We hold quarterly team retreats for bonding, brainstorming, and planning. We also support remote work and flexible hours.

We offer our employees flexible working hours, remote work options, and 26 days of paid annual leave.

Our additional perks include: access to a personal assistant service (AskHenry), mental health support (HearMe), private health care, and life insurance. Employees also receive a Multisport card, veterinary packages (PetHelp), and access to a benefit platform (Nais).

We provide both a personal development budget and a professional skills development budget. We also acknowledge milestones like birthdays, anniversaries, weddings, and newborns.