Job description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From Health and Care, to local to state government and education, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the community we help to serve. If you too would like to help champion the use of technology to improve outcomes for community members, in the Health & Care market, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as an Account Manager at Civica
As an Account Manager within Civica’s Health & Care team, you’ll play a key role in building and maintaining long term relationships with our existing customers across our Dox and other hospital products. Your focus will be on customer retention, upselling additional solutions, and identifying cross-sell opportunities, all while achieving your sales targets.
You’ll take the time to understand each customer’s challenges and business priorities, aligning Civica’s solutions to deliver real value now and into the future. This is your chance to maximise the lifetime value of your customers during Civica’s FY26 “Year of the Customer.”
Key Responsibilities:
Build strong, strategic partnerships with customers, helping them solve challenges and achieve their goals through Civica’s solutions.
Achieve sales targets and contribute to the overall success of the Health & Care business.
Develop and execute account plans to maximise customer value and identify whitespace opportunities.
Manage the full sales cycle, from preparation and engagement through to deal closure and handover to delivery.
Understand the competitive landscape and position Civica effectively by highlighting our differentiators.
Collaborate with internal teams, including Product, Engineering, Service, and Support, to ensure customer success and identify growth opportunities.
Conduct regular strategic customer meetings to strengthen engagement, gather feedback, and support pipeline development.
Deliver strategic customer business reviews and reporting sessions.
Represent Civica at key industry events such as the Day Hospital Conference, with a clear engagement strategy.
Partner with Customer Success and Marketing teams to deliver user group webinars that drive engagement and showcase added value.
Contribute insights to shape future product and service roadmaps by identifying repeatable customer challenges.
Adapt and evolve your role as needed to meet the changing needs of the business.
What you will need to be successful in this role
Exceptional communication skills, with the ability to lead strategic meetings with executives and deliver clear, impactful presentations.
Proven ability to build strong relationships and collaborate effectively with cross-functional teams.
Excellent business acumen with a commercial and strategic focus.
Strong negotiation skills and sound contractual knowledge.
Sales experience in hospital software environments, with an understanding of the needs and challenges faced by doctors and surgeons.
A track record of maintaining accurate pipelines, delivering reliable forecasts, and consistently achieving targets.
Strong problem-solving skills, with the ability to identify obstacles, think critically, and implement effective solutions.
Strategic use of Salesforce or other CRM systems to manage accounts, track opportunities, and drive sales performance.
Willingness and ability to travel as required.
We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don’t necessarily meet every single point on the list, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Why you’ll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
