Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Credit Controller at Civica
This role is centered on keeping Civica’s revenue flowing smoothly. Day to day, the Credit Controller manages an allocated customer portfolio, follows up on overdue invoices, and works with customers to ensure payments are received within agreed terms. The role involves regular phone and email contact, updating account notes, preparing statements, and keeping collection activity accurately recorded in our systems.
You will work closely with finance colleagues and internal teams to resolve account queries, flag risks early, and support month‑end activity. The role is structured and target‑driven, with clear priorities and support from experienced credit and finance leaders. It offers variety, steady pace, and the satisfaction of seeing direct impact through improved cash flow and strong customer relationships, all within a business delivering technology that supports essential public services.
What you will need to be successful in this role
- Qualification or studies in Accounting, Finance, Business, or a related discipline
- Experience or exposure to accounts receivable, credit control, or finance administration
- Ability to actively pursue overdue invoices via phone and email in line with KPIs
- Understanding of payment terms and basic credit risk principles
- Strong written and verbal communication skills
- High attention to detail and accuracy in maintaining financial records
- Ability to reconcile customer accounts and resolve discrepancies
- Proficiency in Microsoft Office, particularly Excel
- Willingness to work within finance systems and ERP platforms
- Strong organisational skills with the ability to manage competing priorities
- Professional approach to customer engagement and sensitive information
- Results‑focused mindset with a commitment to continuous improvement
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
