Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Digital Experience (Dx) Technical Lead at Civica
We are seeking an experienced and proactive Digital Experience (Dx) Technical Lead to take full responsibility for the technical performance, reliability, and ongoing enhancement of our Optimizely Digital Experience Platform (DXP).
In close collaboration with the Dx Product Manager, you will ensure that all technical solutions are aligned with business goals and product strategies. This essential role combines platform ownership, technical execution, SEO proficiency, and performance optimization to deliver a scalable, secure, and high-performing digital environment.
What you’ll be doing:
Platform Administration
- Own and manage the Optimizely (Episerver) CMS & DXP environment
- Maintain user roles, governance, workflows, and platform integrations
- Keep architecture and process documentation up to date
Technical Delivery
- Translate product requirements into technical solutions and plans
- Lead discovery, design, estimation, and development delivery
- Ensure platform meets performance, security, and accessibility standards
- Manage technical backlog and partner with the Dx Product Manager
SEO & Performance
- Own on-site SEO best practices and implementation
- Monitor Core Web Vitals, search performance, and resolve issues
- Ensure accurate tracking and analytics integration
Governance & Quality
- Enforce coding standards, QA, and deployment processes
- Partner with InfoSec on security and compliance
- Ensure adherence to UX, brand, and accessibility standards
Stakeholder Collaboration
- Work closely with the Dx Product Manager on priorities and delivery
- Support marketing and content teams with technical expertise
- Act as a trusted advisor on digital experience technology
What you will bring:
- 5+ years in technical web development or platform management roles
- Strong experience with Optimizely (Episerver) CMS / DXP (admin-level expertise)
- Solid understanding of modern web architecture (e.g., .NET, REST APIs, CDNs, cloud hosting)
- Hands-on experience with SEO tools (e.g., Google Search Console, SEMrush, Hotjar)
- Strong knowledge of web performance optimisation and Core Web Vitals
- Experience managing technical roadmaps and working with product teams
- Excellent communication and documentation skills
Preferred Skills:
- Experience with marketing technology stacks (e.g., Eloqua, Salesforce Marketing Cloud, Adobe, HubSpot)
- Familiarity with accessibility standards and QA automation frameworks
- Experience managing global or multi-site digital environments
- Power BI knowledge
- Proficiency in MS Office (Excel, PowerPoint)
We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
