Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Library Manager at Civica
This role supports the operations, collections, and user services of a unique government law library dedicated to serving legal and policy stakeholders. The Library Manager plays a pivotal role in assessing and crafting policies that govern all aspects of library operations, collection development, and user services. This position also entails overseeing the library’s budget, spearheading information literacy initiatives, and ensuring that all scheduled reports—such as monthly, annual, and stocktake reports—are submitted promptly.
Duties:
- Review and construct policies and standard operating procedures (SOPs) for library operations and management to ensure service levels & KPIs are met.
- Manage operational budget.
- Oversee counter Handle research (including reference services) and enquiries from management and other units.
- Oversee and maintain collection profile.
- Evaluate and seek approval for renewals of library subscriptions and acquisitions of new library resources.
- Maintain weeding and acquisition policies and processes.
- Oversee amendments of SLs, SL supplements, and Act supplements.
- Oversee user accounts for the various online databases, eBooks and eJournals.
- Oversee eBooks acquisition and platforms ·
- Conduct stocktake for collections in the main collection, sub-collections and offsite location. System ·
- Oversee and ensure all systems and software running adequately ·
- Liaise with the database suppliers.
- Oversee information literacy programmes.
- Promote library’s resources and services via EDMs.
- Organise trainings.
- Conduct library orientations.
What you will do to be successful in this role:
We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don’t necessarily meet every single point on the list below, please still get in touch. We’d love to have a chat and see if you could be a great fit.
- Ability to lead and oversee the day-to-day running of library operations and services, ensuring efficiency, continuity and service standards.
- Strong commitment to delivering high-quality, responsive and user-centred library services.
- Sound knowledge of library operations, including cataloguing, circulation, collection management and reference support.
- Strong interpersonal and communication skills to engage, collaborate and build effective working relationships with internal and external stakeholders.
- Good knowledge and working proficiency in the use of Library Automation System and other digital tools/systems used for library operations and reporting.
- Strong attention to detail and accuracy in data handling, record keeping and compliance with operational procedures and standards.
- Ability to guide, support and develop team members to ensure consistent performance and service delivery; including assessing operational issues, make sound decisions and implement practical solutions in a timely manner.
- Openness to learning and ability to adapt to new technologies, workflows and library initiatives while driving improvements in service and operations.
Preferred skills
- Expertise and ICT skills to manage a primarily digital library, including knowledge of available, up-to-date non-print resources.
- Experience in specialised law library would be advantageous.
- Proficient in word processing, spreadsheet, presentation and Internet IT skills.
- Degree from a recognised university (Qualifications in Library/Information Sciences preferred).
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job- Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
