Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Network Engineer at Civica
We are seeking a proficient Network Engineer to join our Civica Infrastructure Team. This role requires a strong foundation in Infrastructure Engineering, as well as comprehensive experience with wide-area networking technologies and enterprise-level settings.
In this role, your main responsibility will be to oversee, maintain, and continuously enhance the health, resilience, and performance of Civica’s network infrastructure. You will work with a diverse array of advanced technologies, including local data centres, hybrid cloud connectivity, multi‑vendor networking, CDN services, and SD‑WAN.
You will work closely with platform engineers, hardware engineers, and other network engineers, serving as an escalation point for tactical network issues raised by Support and Operations teams.
What you’ll be doing:
Network & Infrastructure Operations
- Manage and maintain Civica’s network infrastructure to ensure availability, performance and security
- Design, build and support networking solutions across on‑premise data centres and hybrid cloud environments
- Support technologies including WAN, LAN, SD‑WAN, CDN services and hybrid cloud connectivity
- Act as a senior technical escalation point for network‑related incidents in a 24x7 operational environment
Service Delivery & Customer Engagement
- Engage with internal Civica business units to deliver projects in line with agreed service levels
- Support environment changes and resolve service outages, including after‑hours activities when required
- Notify and coordinate with multiple resolver teams during service‑affecting incidents
Documentation & Accuracy
Produce and maintain accurate technical documentation in line with Civica policies and data protection laws
Create and update:
- High‑ and low‑level designs
- Methods of Procedure (MoPs)
- Network diagrams and maintenance records
Compliance & Governance
Adhere to Civica’s Technology Centre Service Management processes including:
- Change management
- Risk management
- Vendor management
- Incident, request, and problem management
Successfully process and implement change requests in line with change management policy
Continuous Improvement
- Continuously tune and improve monitoring and alerting systems
- Contribute to knowledge management through feedback, article creation and process improvement
- Proactively suggest improvements to policies, procedures and operational practices
- Participate actively in continuous improvement initiatives
Work Management & Performance
- Take personal responsibility for time management and workload
- Meet productivity, utilisation, quality and compliance targets
- Contribute to knowledge sharing and operational excellence
- Achieve annual objectives through the Civica performance management framework
Team & Culture
- Work in a way that reflects Civica’s culture and values
- Share knowledge via Confluence and SharePoint
What you will bring:
Mandatory Technical Competencies
Strong understanding of core networking concepts and architectures
In‑depth knowledge of network hardware technologies
Experience in remote and onsite administration
Strong understanding of network operations environments, systems and services
Routing protocol expertise: BGP, OSPF, EIGRP
Hands‑on experience designing and supporting:
- Cisco Nexus and Catalyst switches
- Cisco ASA and FirePower firewalls
Knowledge of networking tools and monitoring platforms
Public cloud networking experience (Azure and/or AWS)
Ability to understand and execute structured change management processes
Highly Desirable Technical Competencies
- LAN, WAN and enterprise networking using Cisco platforms
- Advanced troubleshooting across routing, switching and connectivity issues
Desirable Qualifications & Experience
- Knowledge of cloud networking, load balancers and server technologies
- Bachelor’s degree in engineering or Networking
- Networking certifications (preferred)
- In‑depth knowledge of IT Service Management and IT Operations Management tools
- Experience supporting change adoption in a fast‑paced environment
We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
