Job Description
Payroll Bureau Pensions Administrator
Description
We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.
Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.
Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica
The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You’ll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it’s an excellent chance to grow your career with Civica.
- Maintain Payroll Bureau procedures in general and for each customer
- Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists
- Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data
- All statutory pension monthly and annual returns are made in a timely manner
- Calculating employee and employer Pension contributions and adjusting as required
- Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation
- Completion of end-of-year activities per customer
- Involvement with implementation of new allocated customer business or changes to their pension set-up
- Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements
- Build up relationships with all contacts, providing outstanding customer service and regular meetings
Essential/Preferred Competencies:
- Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team
- Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes
- Ability to manage own time effectively to meet objectives
- Ability to manage conflicting priorities and meet all customer and legislative deadlines
- Excellent communication skills at all levels, internally and externally
- Experience using MS Office applications
Experience / Qualifications:
- CIPP qualified or interested in completing payroll qualification, sponsored by Civica
- Experience working with payroll software
- Great organisational and numeracy skills, working to deadlines and completing complex tasks
- Knowledge of relevant UK legislation, tax laws and Pension auto enrolment
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
