Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you would like to help champion the use of technology in public services to improve outcomes for citizens and public sector organisations, Civica is the right place to build a meaningful and impactful career.
Why you will love this opportunity as a People Operations & ER Advisor at Civica
This role provides the opportunity to work at the intersection of people operations, employee relations and strategic project delivery within a global technology organisation focused on public value. The work is varied, meaningful and grounded in strong professional standards, with direct exposure to operational decision‑making and employee relations case management across the APAC region.
The People Operations & ER Advisor role enables you to operate as a trusted partner to managers, providing coaching and guidance through employee lifecycle and employee relations matters while maintaining a clear focus on consistency, compliance and experience. The role offers scope to influence processes, contribute to global policy alignment, and use people data to drive continuous improvement.
Civica supports professional growth through exposure to complex people environments, structured collaboration with senior People leaders, and opportunities to contribute to global initiatives. The role is well suited to someone who values rigour, discretion and impact, and who thrives in a collaborative, purpose‑driven organisation that delivers real outcomes for communities.
What you will need to be successful in this role
- Demonstrated experience in people operations, employee relations or advisory‑based HR roles
- Proven ability to apply employment legislation in practical and commercially sound contexts
- Experience independently managing low to medium risk employee relations cases
- Strong understanding of the end‑to‑end employee lifecycle
- Confidence operating as a trusted advisor to stakeholders and people leaders
- Experience working in volume‑based or operational HR environments
- Ability to analyse people operations and ER data to identify trends, risks and improvement opportunities
- Strong judgement, discretion and attention to detail when handling sensitive information
- Experience supporting or delivering HR or people‑related projects
- Ability to manage competing priorities and deliver outcomes to agreed timeframes
- Working knowledge of regional people policies and practices within Australia
- Qualifications in Human Resource Management or a related discipline (preferred)
Why you’ll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job- Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
